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Position: Help to Claim Supervisor

Location: Home based but may be required to work anywhere within the South London DWP area on occasion

Closing date: 24 August 2023

Job title:
Help to Claim Supervisor

Location:
Home based but may be required to work anywhere within the South London DWP area on occasion

Salary:
£28,000 – £31,000 Pro rata (depending on experience)

Salary pro rata:
Yes

London allowance:
Yes

Hours per week:
17.5 hours per week

Closing date for applications:
24.08.2023

Link to job pack for application: https://hr.breathehr.com/v/help-to-claim-supervisor-31168

To supervise the daily delivery across multi channels of the Help to Claim (HTC) service to increase accessibility and meet client needs and to take the main role in ensuring quality of advice compliance via checks and reports.

Providing support, supervision and facilitating training and cover for all contracted obligations for the project.

Essential criteria

• Citizens Advice Help to Claim certificate and at least 1 year post-certificate experience of providing advice and managing an advice caseload.

• Ability to communicate effectively verbally and in writing, conduct research and analyse and interpret complex information to produce and present reports clearly.

• Demonstrable understanding of the issues involved in interviewing clients, an up-to-date understanding of equality and diversity – it’s application to providing advice and the supervision and development of staff.

• Commit to, and work within, the aims, principles and policies of the Citizens Advice service, demonstrating the understanding of issues affecting the society and the implications of this on the client and the service.

• Proven ability to monitor and maintain service delivery against agreed targets as well as monitor and analyse statistics and check accuracy of calculations.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.