help desk technician Kidlington, England
Job description
Are you a natural problem solver who enjoys learning about the latest technologies? Want to earn a valuable industry qualification and gain experience with an organisation that helps businesses to transform their operations through tech? If so, read on!!!
This is a great opportunity for someone who is looking to kick start their IT career, the apprentice will find themselves in a supportive team environment and will be mentored appropriately to achieve their apprenticeship qualification. You will be a key member of the team, delivering first line response to our clients via various communication methods and ensuring that a high level of customer service and satisfaction is attained. You must be keen to learn and have a self-disciplined approach to your own learning, work undertaken and possess a ‘can do’ attitude.
You will be working alongside the existing IT team to support users in a business environment with various software, including Microsoft Office, 365, Adobe Acrobat, and some in-house and specialist software. As this is an apprenticeship, you are not expected to have much experience, however an eagerness to learn is imperative.
Responsibilities and duties:
- Provide helpdesk support to corporate users, both face to face and remotely via telephone, email, video-calls and remote assistance software
- Organizing collection and delivery of IT equipment to and from end users, in conjunction with Office Managers
- Maintaining asset management system
- Perform new user setups - creating accounts for Windows, MS365, configuring user equipment
- Help maintain a Microsoft Windows based environment, with laptops and desktops running Windows 10/11 and Microsoft 365
- Creating a supporting documentation for the tasks undertaken
- Assisting with creating of user FAQs
- Assist the IT Team with other projects as and when needed
- A keen interest to learn and develop their IT career
- The ability to communicate effectively and build relationships with colleagues
- The ability to work within a team environment
- Good problem-solving skills and a logical approach to problems
- Ability to remain calm during major outages and other stressful situations
- 5 GCSEs @ Grade 4, which must include a maths, literature, or science-based subject / Equivalent work experience in a relevant role (minimum of 2 years)
- Comfortable in single or multiple groups to discuss problem and find solutions.
- An analytical mindset.
- A creative thinker who can think “outside the box” to find solutions from different angles.
- Has a passion for all types of technology and learning how it that technology works.
- Salary: £18,000
- Apprenticeship Duration: 18 months
- Location: Oxford
- Working Hours: 37.5 hours per week
- Nationality requirements:
- Must be a UK National or have a naturalisation certificate
- Must be a UK resident for 4 out of the last 5 years
About Webrecruit
CEO: David Jones
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.webrecruit.co
Year Founded: 2001
