help desk technician

help desk technician Edmonton

Vantix Systems
Full Time Edmonton 66100 - 52117 CAD ANNUAL Today
Job description

Description

Our Client is seeking a Desktop Support Analyst to ensure reliability, security and integrity of desktop hardware and software. This position provides Tiers I & II support using knowledge and proven experience to handle issues and requests with maximum effectiveness and minimal downtime.

Contractor will primarily work from home with occasional on-site coverage in Edmonton, Alberta.



Skills
Microsoft, Adobe CS, Hardware, Networks, Ticketing System, TCP/IP

Type
Contract

Experience Required/Mandatory Skills
  • Working knowledge of: Microsoft Operating Systems and Office software, including Microsoft Outlook, Office 365, Microsoft Project, and Microsoft Visio, Microsoft Edge, Google Chrome, Adobe Acrobat Reader and Adobe Creative suite.

  • Functioning knowledge of desktop/notebook computer hardware, printers and peripheral equipment in both a standalone and network environment.

  • Knowledge of ticketing management systems or a call‐tracking system.

  • Working knowledge of basic Windows Server and Active Directory administration, such as print server management, LAN account and e‐mail account creation, and permissions troubleshooting.

  • Working knowledge of TCP/IP networking.

  • Knowledge of principles, practices and procedures relating to an evolving and complex PC desktop/notebook environment.

  • A proven, strong, commitment to client service is a requirement.

  • Interpersonal skills coupled with the ability to communicate effectively and appropriately with staff possessing varying degrees of systems expertise.

  • Strong time management and interpersonal skills.

  • Written and oral communication skills.

  • Problem solving skills.

  • Ability to work effectively in a team environment.

  • Ability to deal with clients and staff in a courteous, patent, and friendly manner.

  • Ability to implement practical solutions.

  • Ability to act independently but follow corporate policies, processes, and procedures.



Nice To Have Skills

Location
Edmonton/Hybrid

Work Environment
6 months with possibility of extension

Hourly Rate
Negotiable

About Vantix Systems

Revenue: $1 to $5 million (USD)
Size: 1 to 50 Employees
Type: Company - Private
Website: www.vantixsystems.com

help desk technician
Vantix Systems

www.vantixsystems.com
Edmonton, Canada
$1 to $5 million (USD)
1 to 50 Employees
Company - Private
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