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Our Client is seeking a Desktop Support Analyst to ensure reliability, security and integrity of desktop hardware and software. This position provides Tiers I & II support using knowledge and proven experience to handle issues and requests with maximum effectiveness and minimal downtime.

Contractor will primarily work from home with occasional on-site coverage in Edmonton, Alberta.

• Working knowledge of: Microsoft Operating Systems and Office software, including Microsoft Outlook, Office 365, Microsoft Project, and Microsoft Visio, Microsoft Edge, Google Chrome, Adobe Acrobat Reader and Adobe Creative suite.

• Functioning knowledge of desktop/notebook computer hardware, printers and peripheral equipment in both a standalone and network environment.

• Knowledge of ticketing management systems or a call‐tracking system.

• Working knowledge of basic Windows Server and Active Directory administration, such as print server management, LAN account and e‐mail account creation, and permissions troubleshooting.

• Working knowledge of TCP/IP networking.

• Knowledge of principles, practices and procedures relating to an evolving and complex PC desktop/notebook environment.

• A proven, strong, commitment to client service is a requirement.

• Interpersonal skills coupled with the ability to communicate effectively and appropriately with staff possessing varying degrees of systems expertise.

• Strong time management and interpersonal skills.

• Written and oral communication skills.

• Problem solving skills.

• Ability to work effectively in a team environment.

• Ability to deal with clients and staff in a courteous, patent, and friendly manner.

• Ability to implement practical solutions.

• Ability to act independently but follow corporate policies, processes, and procedures.