help desk technician

help desk technician Columbus, OH

The Ohio State University Wexner Medical Center
Full Time Columbus, OH 50305 - 37034 USD ANNUAL Today
Job description

help

Job Description
Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages.


Minimum Qualifications

Degree in Computer Science or related field, and 1 year Help Desk/Operations experience, or an equivalent combination of education and experience. Must have working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications.

Our Comprehensive Employee Benefits Include:

  • An array of retirement plan options, each with a generous employer contribution.
  • Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
  • Paid vacation and sick leave, including short and long-term disability and paid parental leave.
  • Get the most out of the Public Service Loan Forgiveness program.
  • And much more!
Regular 40 Third Shift

help desk technician
The Ohio State University Wexner Medical Center

wexnermedical.osu.edu
Columbus, OH
John J. Warner, MD
Unknown / Non-Applicable
10000+ Employees
Hospital
Health Care Services & Hospitals
1916
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