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Job description

Freelancers are encouraged to apply.

Service Deliverables:

• Provide onsite and desk side support services to end users.
• Troubleshoot PC related problems at the direction of client level 2 or SPOC.Complete incidents and requests within SLA in pressurized environment.
• Build, configuring and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components.
• Ensure tickets are updated on a daily basis.
• Support meeting room environment and video conferencing.Support printers, scanners and other peripherals.Support mobile devices, such as iPads, iPhones and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment as per required SLA (in specified locations)
• As directed by client Tech support will assist in troubleshooting the data center devices
• Replace defective components cards in data center equipment’s as advised by client Tech Support e.g., Remove a module and replace it, reconnecting patch cables.
• Daily tape change in support of local Backup Routine in required sites.
• Import /Export tapes to the tape libraries as advised by client tech support

Required Tools:

• Laptop with Windows installed and with WiFi capability
• Cellphone with Hotspot capability
• Console Cable

PC Technician's tool list:

• Phillips screwdriver 3.2 x 75mm.Slotted screwdriver 0 x 75mm.3 prong holder.

Please note that it's a contract-based role. (1099)

Job Types: Full-time, Contract

Salary: $3,500.00 - $4,500.00 per month

Ability to commute/relocate:

• Newton, MA 02458: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person