Client Support Assistant

Client Support Assistant Birmingham, England

Lloyds Banking Group
Full Time Birmingham, England 21285 - 23650 GBP ANNUAL Today
Job description

End Date
Sunday 30 April 2023
Salary Range
£21,285 - £23,650

Agile Working Options
Hybrid Working
Job Description Summary
A full time role based in Birmingham
Job Description
Banking Lifecycle Services forms a key part of Banking & Trade Delivery (“B&TD”) within Commercial Banking. The team works closely with Relationship Managers and Product teams providing critical day-to-day banking services to customers in Corporate & Institutional Banking (CIB), and Business & Commercial Banking (BCB). B&TD is based in seven locations across the UK, with over 1,000 colleagues servicing Commercial Banking customers and delivering specialist banking and trade product services. We set-up new products, provide everyday banking services and support international trading.
About the role
As a Client Support Assistant within Onboarding, you’ll be opening accounts for our clients, some being more complex than others.
  • You'll develop an understanding of individual client needs and concerns and take personal responsibility for resolving client concerns.
  • Work within the team is multifaceted so you'll be fully supported through your initial training.
  • Using every Client interaction as a chance to impress by delivering an exceptional service.
  • You'll coordinate and prepare documents to gather and summarise data for reporting.
  • Attention to detail is a critical part of the role as you'll be inputting data taken off applications.
  • Working with other teams across Commercial Banking, Economic Crime Prevention and Product Owners you'll build positive collaborations
  • Being office and hybrid based, you’ll use meeting methods such as Teams to form meaningful relationships.
  • As your confidence grows you’ll spot and call out areas we can improve our member experiences.
About you
  • Previous Banking experience would be an advantage but not essential.
  • We’ll be looking to you for phenomenal communication skills, whilst managing expectations.
  • Prioritising your workload and being organised is key to prevent delays to our clients.
  • You’ll maintain your personal resilience whilst showing your passion for helping others.
About the Reward Package
You can tailor your employee benefits package to suit your lifestyle.
For starters, we'll give you a competitive starting package of c£21,285 with a bonus opportunity of up to 5% (c£1,064).
We'll also provide a Flex cash pot of £851 which you can take as cash or spend on a wide range of options such as:
  • Buying extra or selling holidays to suit from your 22 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
  • Extending the private medical cover you'll receive to family members.
  • A Flex Card providing up to 15% discount with over 70 well known retailers.
  • Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!
  • Various share schemes (including free shares)
  • A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
  • Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
We're also shaking up our package in July 2023 with Flex and bonus being incorporated into your salary - benefitting your pension and take home pay.
Finally we also have a number of free health and well-being offerings as well as generous parental/adoption leave policies.
So you can be sure we're investing in you and your future.
About your work/life balance.
You'll have the flexibility to work from your home 1 or 2 days a week and from our office in the centre of Birmingham.
You’ll be working a 35-hour-week Mon -Fri. Our office hours are 8am-5pm, leaving your weekends free.
As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...
If you enjoy collaborating with colleagues, working in a caring environment where you’ll feel supported, encouraged and valued then get in touch and apply today, we'd love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Client Support Assistant
Lloyds Banking Group

www.lloydsbankinggroup.com/careers
London, United Kingdom
Charlie Nunn
Unknown / Non-Applicable
10000+ Employees
Company - Public
Banking & Lending
Finance
1695
Related Jobs

All Related Listed jobs

Customer Service Assistant
EG Group Ormskirk, England 10.05 GBP HOURLY Today

We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!

Wellbeing Support Worker
Birmingham Women's and Children's NHS Foundation Trust Birmingham Today

Wellbeing Support Workers Band 3 Staff Support Service Health in Mind We are looking for motivated and passionate Peer Support Workers who are committed to promoting and delivering high quality...

Game Artist
Aardvark Swift Royal Leamington Spa, England 25806 - 32182 GBP ANNUAL Today

Collaborate with the art team to level up the asset quality bar across multiple projects. Implement a strong technical knowledge of Unity when handling areas

Machine Operator
Woolston 11 - 0.00 GBP hour Today

Due to development and growth, we are looking to recruit Machine Operator on our Food Manufacturing site in Warrington on permanent contract....

Account Assistant (PT)
Warrington Transmission Centre Ltd Warrington, North West England, England 11 - 11.5 GBP HOURLY Today

Have a pleasant telephone manner as chasing accounts on the telephone will be required along with clear neat handwriting. Working on the Sales Ledger.