help desk technician Montgomery, AL

Serco Group

Full Time Montgomery, AL 45371 - 32744 USD ANNUAL Today

Job description

Position Description:

Serco-NA is actively seeking a motivated individual to provide supervisory Help Desk support to end users on a variety of issues, be familiar with help desk concepts, practices, and procedures. In this role, you will work with our dynamic NexGen team to support help desk activities for the Air Force end users. You will play a critical role in ensuring the Civil Engineering community has excellent customer support for the TRIRIGA application across more than 200 bases worldwide.

This position is a Hybrid Shift (6am cst – 3pm cst)

Tuesday and Wednesday this position will work in a Serco office located in Montgomery Alabama

Monday, Thursday, and Friday this position works remote

This position is contingent upon your ability to maintain and transfer your Secret clearance

In this role, you will:

Identifies, researches, and resolves technical problems.
Ability to work effectively as part of a large team and independently.
Responds to telephone calls, emails and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Relies on experience and judgment to plan and accomplish goals.
May lead and direct the work of others.
Proficient in preparing, selecting, organizing, and presenting information concisely.
Excellent interpersonal and administrative skills to meet needs of the program office.
Strong communication skills (verbal and written) to deal effectively, comfortably, and confidently with people at all levels of responsibilities, authority, and rank.
Ability to facilitate and coordinate efforts with key government and non-government stakeholders.
Ability to work with minimal supervision.

Qualifications:

To be successful in this roll, you will have:

High School degree and 2-4 years’ experience in Help Desk Operations
A Active DoD Secret Security Clearance
Excellent Customer Service Skills
Strong communication skills (verbal and written) to deal effectively, comfortably and confidently with people at all levels of responsibilities, authority and rank
Have excellent interpersonal and administrative skills and demonstrate the ability to work with minimal supervision
Knowledge of Microsoft Word, Excel and Outlook

Additional desired experience and skills:

Knowledge of Air Force CE Community
Knowledge of TRIRIGA IWMS software
Knowledge of JIRA Help Desk software or similar software

If you are interested in supporting and working with our Air Force Civil Engineers across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview:

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.

If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

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