customer relations Didcot, England
Job description
We have an exciting opportunity for an Order Processing and Customer Support Executive, working in Didcot for a leading specialist in workwear and workplace safety equipment
Due to continuing expansion they are now looking for an outstanding individual to join the team at their modern air-conditioned premises.
Providing a fantastic customer experience is in their DNA and duties will include:
- Producing and processing customer quotations and orders
- Customer Service support
- Answering inbound calls
- Liaison with customers and couriers, tracking orders and providing information on deliveries
- Proactively update customers with back order items
- Updating systems to ensure all data is kept up to date
- Inputting and updating customer details
- Advising customers regarding best and suitable products
- Resolving queries with orders in the system
- Managing the sales inbox and dealing with all incoming emails to the main sales email address, by processing or forwarding to relevant team members
- Monitoring and responding to the online chat on the web portal
- Dealing with order queries, delivery issues, returns, product faults and errors always leaving the customer feeling as though they have been listened to and their issue is being resolved
- Updating products/updating prices
- Setting up new embroidery logos for branded for branded equipmentworkwear
- Setting up new print logos
- Producing visuals for clients and the print room in CorelDRAW
- Liaising with warehouse team on orders
You will need to be confident, have an excellent telephone manner, be able to operate under pressure, and always keep a level cool head.
Customer service is the heart of their business and their clients often expect them to go above and beyond to meet their requirements. You will want to be part of a team who all deliver a fantastic customer experience.
Full training will be given to the successful candidate; you will be surrounded by colleagues who have a wealth of experience to assist whilst you settle into the role.
Salary: £35,000 - £45,000, dependent upon experience
Job Types: Full-time, Permanent
Salary: £35,000.00-£45,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
