help desk technician Stepps, Scotland
Job description
Building a sustainable tomorrow
BAM FM is recruiting an Administration Assistant to support the Helpdesk Manager in various tasks and to support the Helpdesk & Contract Administration team. Working 8.00am - 4.30pm Monday to Friday and based in our offices in Stepps.
Your mission
- Create and maintain effective individual and team working relationships with the Helpdesk team
- Provide support to the contract admin team
- Generation of daily outstanding work reports and circulation to the team for progression and updates
- Generation of weekly PPM reports for circulation to schedulers, contract admin & regional helpdesk for national contracts to ensure completion of PPM within calendar month
- Review outstanding PO’s for previous service years and chase for updates and complete
- Assist with contract demobilisation of supplier PO’s
- Backfill for absence on helpdesk and contract admin team
- Assist with preparation of monthly client reports (first draft to be issued 1st working day of each month)
- Generate monthly quote report for each contract manager and contract admin
- Ad hoc tasks as and when required
- Service delivery in accordance with contract specification, using best practice commercial and industry practices.
- Ensure KPI, SLA and Performance Standards requirements are met.
- Procurement of goods and subcontractor services in compliance with BAM FM Procurement policy.
Who are we looking for?
- Ability to communicate at all levels and a professional approach when liaising with Clients, suppliers, and internal resources.
- Competent knowledge of IT packages.
- Good organisational, presentation and interpersonal skills
- Ability to understand and work to the BAM values
- Can do attitude
What’s in it for you?
A challenging and continuously changing environment in a forward-thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.
BAM operates a flexible working policy.
Your work environment
People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.
Who are we?
The art of building is about building for communities; it’s about building for life.
Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.
Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.
Our recruitment process, what you need to know?
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
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Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: In person
