BHU Rush Lead Gatwick, England
Job description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.
As a Rush lead you will be responsible for the delivery of performance standards and meeting our customer airlines service level agreements through the effective implementation of the operational plan. Health and safety policies and customer service awareness will also play a key part in this.
Candidate requirements
- Ensure that all relevant safety, security, and operational standards are clearly understood and adhered to in support of full corporate and regulatory compliance.
- Have a competent understanding of World Tracer and SITA systems for logging and finding missing baggage.
- Ensure that the BHU supervisor is regularly and accurately informed of operational progress and challenges.
- To forge professional and effective working relationships with our team, other Menzies departments, supervisors, airline representatives, crew and their customers, in order to maintain and develop reputation.
- To consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Menzies.
- Ad hoc duties as appropriate in support of the business activities of Menzies, managing emails, liaising with the MBO.
- Looking after transfer bags between both terminals
As part of team Menzies, you will be fully trained and will have access to a wide range of learning and career development opportunities. Our business operates 24 hours a day 365 days of the year, so you will need to be prepared to be flexible in relation to times and days of work.
Qualifications and Experience
- Experience gained in customer service, Aviation, Ground Handling or similar industry.
- Good working knowledge of the principal accountabilities is desirable.
- Able to demonstrate excellent communication skills in order to convey information to staff and other parties, using written and oral skills.
- Good people skills are required and the ability to work accurately while under operational pressure.
- You should have a high standard of personal expectation and the ability to lead by professional example.
- Resilient and tenacious; able to pursue goals in the face of obstacles.
- Strong team approach.
- Pragmatic and solution focused.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
