help desk technician Fort Myers, FL
Job description
RelMap Consulting is looking for a Help Desk Specialist with a Bachelor's Degree or Associates degree in Computer Science or related study and a minimum of 5 years of relevant experience. This position is located in Fort Myers.
Essential Duties
Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Respond to requests for technical assistance via phone, chat, or email.
Coordinate and perform new user provisioning including system, connectivity, and application access.
Potential to move into future supervisory role
Functions as a primary point of contact, as part of the client solutions group, for end user problems and logs all customer interactions into ticketing system.
Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.
Possesses advanced knowledge of desktop operating systems, networks, and client-server applications
Support Manufacturing warehouse technologies and software
Must have 5+ years of experience in a Help Desk capacity
Competencies / Technical Skills
Core Competencies : Fostering Teamwork; Managing Performance; Building Collaborative Relationships; Customer Orientation; Result Orientation; Personal Credibility
Organizational Competencies: Initiative Technical Skills
- Active directory
- Zebra Printer Support
- Advanced troubleshooting
- Problem solving
- Device Provisioning
Licenses / Certifications
A+ certification, MCP certification preferred
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
