help desk technician Washington, DC
Job description
POWERS, a mid-size DC law firm has an immediate opening for a Help Desk Technician to join our team. The Help Desk Technician provides technical support for a variety of hardware, software and programs used by the Firm and the employees. The Help Desk Technician will be responsible for resolving daily technical questions and concerns and implementing training for employees. The Help Desk Technician will work under the supervision of the IT Manager, Executive Director and Technology Committee to ensure that the Firm’s programs, licenses, and equipment is maintained in a secure manner and will implement and enforce firm technology policies and procedures. The Help Desk Technician is responsible for assisting the IT Manager with incident and problem resolution, monitoring and tracking initiatives and implementation of technical programs. The candidate must have demonstrable experience in MS Office and Office 365 and possess strong communication skills for all levels of employees. Must be willing to work overtime and weekends as needed. This position works a hybrid in-office/home schedule. To apply, send resume and cover letter to [email protected]. In the subject line note: “Help Desk”. EOE. No search firm submissions, please.
