help desk technician Orlando, FL
OxyGo
Full Time
Orlando, FL
66586 - 43094 USD ANNUAL Today
Job description
IT Help Desk/Service Technician
Job Summary:
We are seeking an experienced IT Help Desk Technician with a strong focus on level one help desk support, Microsoft 365 administration, and computer repair and troubleshooting. The IT Service Technician will be responsible for providing technical support to end-users, resolving hardware and software issues, and managing the Microsoft 365 environment. The ideal candidate should have a deep understanding of computer hardware, operating systems, software applications, and strong communication skills to effectively communicate technical information to non-technical users.
Responsibilities:
- Respond to level one help desk support requests in a timely and professional manner
- Provide troubleshooting and technical support to end-users for hardware and software issues
- Install, configure, and maintain computer hardware, printers, and software
- Collaborate with IT team members to develop and implement technical solutions and strategies
- Document all support requests, actions taken, and resolutions in the ticketing system
- Keep up-to-date with emerging trends and technologies in the IT field
- Perform other duties as assigned
- Contribute to knowledge base for end-users
Preferred Requirements:
- Associate's or Bachelor's degree in Information Technology or related field
- 1+ years of experience in IT support or a related field
- Proficiency in Microsoft 365 administration and troubleshooting
- Strong experience with computer hardware and software troubleshooting and repair
- Excellent communication skills and ability to explain technical concepts to non-technical users
- Ability to work independently and as part of a team
- IT certifications such as CompTIA A+, Microsoft Certified IT Professional, or Microsoft Certified Solutions Associate are preferred
What We Offer:
Medical & Dental coverage, 401k with match, Paid Time Off, Paid Holidays, Life Insurance, and Long-Term Disability Insurance
Salary: Commensurate with experience. Please send requirements with resume.
Other Requirements:
Successful clearance of pre-employment background and drug screen required. The Company conducts business with the Federal government and complies with all applicable Federal laws, regulations, and guidelines. For employment, all persons hired must provide valid proof of identity and eligibility to legally work in the United States.
An Equal Opportunity Employer
ADA Compliant
Drug-free and smoke-free workplace
Visit our Websites:
www.oxygo.life
www.applied-inc.com
www.lifecorporation.com
www.oxyfuelsafety.com
OxyGo
www.oxygo.life
Orlando, FL
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
