help desk technician Williams Lake
Job description
Join Our Team as an IT Help Desk Technician!
Are you a customer service-oriented individual with a passion for technology? Do you dream of starting a career in the dynamic field of IT, even without prior experience? If you're eager to learn, grow, and work with a supportive team, we have the perfect opportunity for you!
At O-Netrix Solutions, we are seeking a dedicated and enthusiastic individual to join us as an IT Help Desk Technician. This role offers extensive on-the-job training, opportunities for career advancement, and professional development in the ever-evolving world of technology. No prior IT experience is required - we value your passion, customer service skills, and willingness to learn!
Responsibilities:
- Provide customer service and technical support to end users, troubleshooting computer and networking issues.
- Engage in live troubleshooting, working directly with customers to identify and resolve problems efficiently.
- Undertake bench work, including computer repairs, upgrades, and maintenance tasks.
- Demonstrate creative problem-solving skills, finding innovative solutions to technical challenges.
- Continuously expand your technical knowledge and skills through ongoing learning and development opportunities.
- Lift, bend, and carry equipment as needed to support customer needs.
- Complete a Criminal Records Check and be bondable.
- Possess a valid Driver's license for occasional site visits.
Qualifications:
- A background in customer service
- No prior IT experience required! We value a passion for technology and a willingness to learn.
- Excellent communication skills, both written and verbal, enabling clear and concise interaction with users at all levels.
- Positive attitude and ability to work both independently and collaboratively within a team.
- Ability to adapt to a fast-paced environment, handling multiple tasks and priorities with ease.
- High school diploma or equivalent required.
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and basic computer skills.
Position Details:
- Full-time position with a competitive starting wage of $22 per hour, based on experience
- Opportunities for career advancement and growth within the organization.
- In-shop work and site visits to provide on-site support.
- Benefits package available, including training and professional development opportunities.
To apply, please submit your resume and cover letter to [email protected]
Job Type: Full-time
Salary: From $22.00 per hour
Benefits:
- Automobile allowance
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Work Location: In person
Expected start date: 2023-07-03
