help desk technician London, England
Job description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.
This individual is responsible for providing a high class of IT Support to clients within the UK offices but also to the global userbase. This role requires flexibility which may mean supporting multiple sites within the UK with occasional out of hours work to support projects and other initiatives. This role will provide desktop support as well as enterprise systems engagement support for multiple business units. The role will be responsible for providing critical support to areas requiring immediate assistance based on the nature of the business they conduct (Production, Broadcast, Digital, News, Film, etc). The Analyst will also be expected to participate in a shift rotation that will see them working across multiple disciplines such as but not limited to:
- On-Site “TechBar”
- Deskside Support
- Build Room
- AV Support
- Broadcast and Production support
- Infrastructure Smart Hands
KEY RESPONSIBILITIES
- Strong focus on customer service.
- The ability to take the initiative and work proactively.
- Strong problem solving and troubleshooting skills to resolve root cause.
- Excellent communication skills both verbally and electronically. Ability to communicate actions clearly & succinctly and/or next steps.
- A strong sense of urgency and the ability to multi-task effectively.
- The ability to take the initiative and work proactively.
- Strong understanding of Asset Management and it’s benefits.
- Strong ability to follow and execute on processes and standard operating procedures.
- Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner.
- Ability to take accountability for and action items and requests even if outside of their direct control, following up and leaving nothing to chance.
- Experience in following Cyber Security protocols and guiding users to best practices.
- Supporting Productions and Broadcast remotely or on-site.
- Acting as smart hands for Infrastructure teams such as patching/server room maintenance.
Specific Previous Experience
Minimum 3+ Years’ experience providing IT support in a client facing role for all levels of staff in a medium to large organisation with a global footprint.
Experience supporting current technology including:
- WIN10, Apple OSX desktop platforms
- Virtualized workstation and cloud workspace technologies
- Advanced knowledge and experience supporting O365 Ecosystem for both MAC and PC
- Scripting (Powershell, Python, Jason etc…)
- Desktop and Laptop security encryption for Mac and PC
- Active Directory Management
- Service Now or Ticketing Software experience
- Basic Networking experience (TCIP, LAN/WAN, Network Topology)
- Servers and Storage as it pertains to desktop support
- Support for hardware such as Windows Desktops, Apple devices, tablets and smartphones
- Experience in understanding and supporting AV spaces such as setting up meetings and performing 1st line troubleshooting for devices such as Cisco, Crestron and Logitech MTR rooms
REQUIREMENTS
- Eligibility to work in EU
- Ability to travel globally
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
