help desk technician Blackburn, England

Multi Trades Recruitment

Full Time Blackburn, England 21778 - 12.04 GBP HOURLY Today

Job description

Multi-Trades recruitment are currently seeking a dedicated Helpdesk Administrator to join our team at a NHS site in Blackburn. As the Helpdesk Administrator the candidates main focus will be to processes and organise job for contactors and maintenance operatives to carry out.

The candidate must be hold a basic DBS certificate

Monday-Friday, 8am-5pm
Weekly pay
£10.47ph
Immediate start available

Responsibilities:

Schedule planned preventive maintenance (PPM) and reactive works to the appropriately skilled engineers, ensuring compliance with contractual Key Performance Indicators (KPIs).
Conduct regular analysis of the current PPM regime to identify trends and patterns, optimising the delivery of engineering resources.
Liaise with relevant parties, both internally and externally, to provide necessary updates and supporting documentation as required.
Act as the primary point of contact for scheduling queries from engineers and contract managers.
Ensure CAFM systems are always up to date and extract key information when requested.
Responsible for the 'On Call Rota,' ensuring the availability of engineers for out-of-hours works across various disciplines.
Perform general administrative duties in accordance with departmental policies and procedures.

Qualifications and Experience:

Previous experience in a similar role is essential.
Customer service experience, either face-to-face or in a call/contact center environment, is essential.
Strong IT skills, including proficiency in MS Outlook, Word, and Excel, are essential.
Facilities management (FM)/property experience is desirable.
Knowledge of other MS Office packages such as PowerPoint, Access, and Visio is desirable.
Familiarity with current CSC operating systems and room and desk booking systems is advantageous.
General understanding of company-wide processes is preferred.

To apply, please submit your up-to-date cv for a call back. We appreciate all applications, but only those suitable for an interview will be contacted.

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