help desk technician Baltimore, MD

Mercy Health Services (MD)

Full Time Baltimore, MD 48367 - 34503 USD ANNUAL Today

Job description

Overview:

Mercy Medical Center, recognized by Newsweek as one of America’s Most Trustworthy Companies and America’s Greatest Workplaces for Women in 2023, is hiring Entry Level Help Desk support! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!

Mercy’s Entry Level Help Desk benefits:

Paid time off (PTO) & company paid holidays
Tuition reimbursement
403(B) retirement plan with generous company match and “catch up” provision
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
Competitive health, prescription, vision and dental benefits & wellness credit
Employer paid short & long term disability benefits
Discounts on auto & home insurance and Verizon plans
Pet Wellness coverage, legal assistance and identity protection
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Perks at Work - savings on favorite brands, travel, tickets, dining and more!

Responsibilities:

The Help Desk is responsible for the diagnosis of computer related problems and requests from all Mercy employees, contractors and physicians. The Help Desk conducts problem analysis, research, and troubleshooting in a remote environment, utilizing remote control software. The Help Desk maintains a broad knowledge of computer technology, equipment, systems and participates in professional development activities as appropriate. Escalates to appropriate resources if unable to resolve problems and requests.

Qualifications:

Must possess a high school diploma or GED
Associate degree preferred
One to two years working knowledge of PC software and hardware; technical support experience preferred
Hospital IT experience preferred.
Computer technology including system software, hardware, networking. Analytical capability to research and resolve technology issues/problems. Customer Service/Communication skills, verbal and written.
Must be knowledgeable in computer duties, use of equipment, etc.

#OfficeNonMed

EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

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