help desk technician

help desk technician Baltimore, MD

Mercy Health Services (MD)
Full Time Baltimore, MD 48367 - 34503 USD ANNUAL Today
Job description

help

Overview:
Mercy Medical Center, recognized by Newsweek as one of America’s Most Trustworthy Companies and America’s Greatest Workplaces for Women in 2023, is hiring Entry Level Help Desk support! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!

Mercy’s Entry Level Help Desk benefits:
  • Paid time off (PTO) & company paid holidays
  • Tuition reimbursement
  • 403(B) retirement plan with generous company match and “catch up” provision
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
  • Competitive health, prescription, vision and dental benefits & wellness credit
  • Employer paid short & long term disability benefits
  • Discounts on auto & home insurance and Verizon plans
  • Pet Wellness coverage, legal assistance and identity protection
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Perks at Work - savings on favorite brands, travel, tickets, dining and more!
Responsibilities:
The Help Desk is responsible for the diagnosis of computer related problems and requests from all Mercy employees, contractors and physicians. The Help Desk conducts problem analysis, research, and troubleshooting in a remote environment, utilizing remote control software. The Help Desk maintains a broad knowledge of computer technology, equipment, systems and participates in professional development activities as appropriate. Escalates to appropriate resources if unable to resolve problems and requests.
Qualifications:
  • Must possess a high school diploma or GED
  • Associate degree preferred
  • One to two years working knowledge of PC software and hardware; technical support experience preferred
  • Hospital IT experience preferred.
  • Computer technology including system software, hardware, networking. Analytical capability to research and resolve technology issues/problems. Customer Service/Communication skills, verbal and written.
  • Must be knowledgeable in computer duties, use of equipment, etc.
#OfficeNonMed
EEO Statement:
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

help desk technician
Mercy Health Services (MD)

http://www.mdmercy.com
Baltimore, MD
Dr. David N. Maine, M.D.
$100 to $500 million (USD)
1001 to 5000 Employees
Hospital
Health Care Services & Hospitals
1874
Related Jobs

All Related Listed jobs

Virtual Preparation Specialist - Manchester (office based)
Tesla Nottingham, England 21000 - 30000 GBP ANNUAL Today

By working with Tesla support, parts service, sales and service locally, you ensure that our customers receive consistent support.

Supported Learning Teacher
Suffolk One Ipswich, England 28000 - 43685 GBP ANNUAL Today

We are looking to recruit an individual with a focus on success who will be able to demonstrate a commitment to outstanding teaching and learning practices.

Cleaning Operative
ABM Oxford, England 12 GBP HOURLY Today

Whilst on site to effectively interact with the Public and where appropriate recognize situations wherein it will be appropriate to offer assistance/add value i

Goods In / Store Person
Real Foods Edinburgh, Scotland Today

We are currently looking for someone to control and manage stock from delivery to the shop floor. This position is 5 days a week (39 hours per week) and will

202302: Prison Officer - HMP Send
HM Prison & Probation Service Woking, England 30880 GBP ANNUAL Today

Your successful pass from the online assessment centre will be valid for 12 months if you want to apply for vacancies at other prisons.