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Job Title: Helpdesk Administrator

Job Type: Permanent

Salary: £26,000

Location: Forest Hill Boys School, Lewisham

Shifts: 09:00 to 18:00 (Monday to Friday)

Reporting to: Contract Manager

Job Description:

We are looking for an help desk administrator to provide effective and professional administrative support and lead the helpdesk support service.

You will be working in a team of 2, with 10-15 engineers across 3 sites reporting in.

We offer an excellent benefits package including;

• Gym membership discount with Nuffield Health
• Season ticket loans
• Company shares incentive scheme
• Annual health screening
• Private medical insurance
• 2 paid volunteering days per year
• Bike loans
• Salary finance
• Access to WeCare app - private doctors appointments
• 3% of company profits goes to training and development
• Employee networks such as LGBTQI+, parents & carers etc.

Key activities:

• You will provide admin support to the management team including; minute taking, filing, photocopying, and generating reports
• You will be setting up databases and maintaining
• You will be booking meeting rooms and managing diaries
• Logging calls on FM system & feeding through to operational staff
• Dealing with all types of inquiries (phone, written and personal)
• You will prepare, process documentation and liaise with the support service department for the work undertaken.
• You will monitor payments of invoices and take necessary action
• You will support the contract manager with generating reports, performance and performance analysis
• You will advise subcontractors on the company's requirements & check the validity of advice notes and invoices
• You will type correspondence for the department as directed & maintain the filing system

Skills, experience & qualifications:

• Enhanced DBS
• Experience with CAFM systems
• Previous experience in a help desk role (preferable)