help desk technician London, England
Job description
HELPDESK ENGINEER
CITY OF LONDON
£32,000 + FREE TRAVEL LONDON ZONE 1-6
A leading global Fortune 300 telecommunications company is hiring for a Helpdesk Engineer to join its team on a permanent basis. The company have a lovely modern office environment and do operate on a hybrid basis. They have great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!
The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner.
As Helpdesk Engineer your responsibilities will include:
- 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.
- Queuing management with IT support ticket system.
- Hands-on PC support and initial kitting skills.
- General administration and implementation skills on server environment.
- Basic knowledge about Microsoft Active Directory.
- The experience of design, installation and administration of AD is preferred.
- Basic knowledge and experience of public clouds as like AWS and Azure.
- The experience of design, installation and administration of any cloud is preferred.
- Understand and detailed planning and designing for enterprise IT environment.
- IT element configuration including day-to-day service delivery.
- Proof of concept testing and acceptance testing.
- Vendor negotiation and control.
- Development and implementation for new features and services.
- Establish and cease PC/Server Security systems.
- Project and service delivery schedule management.
- Documented approach for implementation and modification.
The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products.
As Helpdesk Engineer you will:
- Have previous experience working for a global company
- Hold or be studying towards MCP Windows 10, CompTIA A+, ITIL Foundation v3
- The ability to speak Japanese is desirable but not essential
A great opportunity for an experienced Helpdesk Engineer to join a growing and highly successful telecoms business.
Send your CV to apply today.
Job Types: Full-time, Permanent
Salary: £30,000.00-£32,000.00 per year
Benefits:
- Company pension
- Free or subsidised travel
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (required)
Work Location: Hybrid remote in London
Reference ID: DCITH
