help desk technician

help desk technician Liverpool, England

INTEGRAL (UK)
Full Time Liverpool, England 30000 - 28000 GBP ANNUAL Today
Job description

We are looking for an experienced Helpdesk Supervisor to join our team on our University of Liverpool contract.


Main Duties & Responsibilities

  • Direct the team accordingly to each day to enable the team to achieve its objectives
  • Develop and implement efficient working methods with the admin manager to ensure KPI's and SLA's are met
  • Log calls/jobs on the helpdesk systems
  • Calls/jobs may be received by telephone, email or in person.
  • Allocate work orders/purchase orders to directly employed maintenance team and/or supply chain.
  • Take ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
  • Work closely with the contract administrator team
  • Liaise and follow up with sub-contractors & in-house staff
  • Ensure tasks are completed in line with the PPM planner & SLA's/KPI's
  • Data base is maintained in terms of current specialist subcontractors i.e. contact details etc.
  • Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures.
  • Report back to clients and contract staff on job progress and close out.
  • Updating asset history with works record sheets.
  • Uploading and amendment asset information as held in the helpdesk and CAFM system
  • Ensure data in respect of time, materials and contactors' costs (in respect of completed PPM jobs) are recorded onto the CAFM System.
  • Assist Managers with implementing procedural changes and training, including the production and maintenance of required documentation
  • Maintain an effective filing system for all documentation related to the CAFM System, not limited to performance reports on jobs completed in time, outstanding and overdue.
  • Assist the Audit/Compliance Manager to ensure all statutory paperwork is up to date and stored in the Company filing system.
  • Any general administrative duties as may be reasonably required by the Audit/Compliance Manager or the Accounts Director


Previous Experience & Qualifications

  • Previous experience within a Helpdesk role
  • Experience working within a FM company
  • Knowledge of CAFM systems

Employee Benefits

  • Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays
  • Standby rate is £15 per day and £50 on bank holidays
  • 24 days holiday plus bank holidays (pro rata into shifts for shift workers)
  • Ability to buy and sell holidays – buy 5 days & sell 2 days
  • Life assurance
  • Auto-enrolment company pension scheme
  • Employee Assistance Program (EAP)
  • Cycle to work scheme
  • Purchase an electric vehicle via salary sacrifice
  • Employee discounts with various brands
  • Learning and development programs, training and career opportunities.

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you...

Apply today!

#LI-BC1

help desk technician
INTEGRAL (UK)

www.integral.co.uk
Bristol, United Kingdom
Yash Kapila
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Building & Personnel Services
1863
Related Jobs

All Related Listed jobs

Delivery Driver
LloydsPharmacy Clinical Homecare Harlow, England 27980 GBP ANNUAL Today

You will deliver directly to our patients in their homes and will be expected to provide the highest of standards of care towards all customers both internally

Discharge Co-ordinator Senior Officer
NELFT NHS Foundation Trust Ilford, England 33706 - 40588 GBP ANNUAL Today

You should have a passion for delivering a high-quality service and be dedicated to driving changes which improve the experience of the care and services the

Practice Development Manager
Lancashire County Council Lancashire 41496 - 46549 GBP ANNUAL Today

| Salary 41,496-46,549 Per annum | Permanent, Full Time, 37 hours per week | Children's Services | Lancashire.

restaurant manager
Cineplex Entertainment Toronto 42000 - 34829 CAD ANNUAL Today

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation...

Inbound Sales Agent - Full Time - Work From Home
Wayfair United Kingdom Today

You listen to our customers and use your expertise, creativity, and passion to explore our products and convince your customers to buy from Wayfair.