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We are looking for an experienced Helpdesk Supervisor to join our team on our University of Liverpool contract.

Main Duties & Responsibilities

• Direct the team accordingly to each day to enable the team to achieve its objectives
• Develop and implement efficient working methods with the admin manager to ensure KPI's and SLA's are met
• Log calls/jobs on the helpdesk systems
• Calls/jobs may be received by telephone, email or in person.
• Allocate work orders/purchase orders to directly employed maintenance team and/or supply chain.
• Take ownership of the PPM schedule & Reactive Maintenance jobs thus ensuring that all tasks are completed in line with the service requirements.
• Work closely with the contract administrator team
• Liaise and follow up with sub-contractors & in-house staff
• Ensure tasks are completed in line with the PPM planner & SLA's/KPI's
• Data base is maintained in terms of current specialist subcontractors i.e. contact details etc.
• Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures.
• Report back to clients and contract staff on job progress and close out.
• Updating asset history with works record sheets.
• Uploading and amendment asset information as held in the helpdesk and CAFM system
• Ensure data in respect of time, materials and contactors' costs (in respect of completed PPM jobs) are recorded onto the CAFM System.
• Assist Managers with implementing procedural changes and training, including the production and maintenance of required documentation
• Maintain an effective filing system for all documentation related to the CAFM System, not limited to performance reports on jobs completed in time, outstanding and overdue.
• Assist the Audit/Compliance Manager to ensure all statutory paperwork is up to date and stored in the Company filing system.
• Any general administrative duties as may be reasonably required by the Audit/Compliance Manager or the Accounts Director

Previous Experience & Qualifications

• Previous experience within a Helpdesk role
• Experience working within a FM company
• Knowledge of CAFM systems

Employee Benefits

• Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays
• Standby rate is £15 per day and £50 on bank holidays
• 24 days holiday plus bank holidays (pro rata into shifts for shift workers)
• Ability to buy and sell holidays – buy 5 days & sell 2 days
• Life assurance
• Auto-enrolment company pension scheme
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Purchase an electric vehicle via salary sacrifice
• Employee discounts with various brands
• Learning and development programs, training and career opportunities.

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you...

Apply today!

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