help desk technician Bishops Stortford, England
Job description
Job Description
Hawkes Resourcing Group is seeking a full-time, experienced and highly motivated individual to join our team as a Helpdesk Manager. The ideal candidate will have a passion for helping people and will be able to provide exceptional customer service. This position is responsible for the day-to-day operations of the Helpdesk. This person will be responsible for assisting customers with all levels of technical support and ensure that all issues are resolved in a timely manner.
Based in Bishops Stortford Town Centre
Up to £28k per year temp to perm
The Ideal Candidate will have experience with the following.
Experience of operating a facilities management help desk (preferred) or call centre service, developing productive working relationships with key customers and suppliers.
Experience of using elogbooks or similar CAFM System.
Experience of scheduling and organising Resource.
Basic Understanding of computer hardware, peripherals and applications e.g. networks, shared files and folders, report creation.
Keyboard skills.
Microsoft Word.
Microsoft Excel.
Technical Competencies in building maintenance for fabric repairs.
Experience of working with, and developing KPI’s and measurement information in a similar environment.
Benefits
Company Events
Paid for Parking
Company Pension
Option for Private medical insurance following One year’s service
Annual leave 28 Days including Bank Holidays
Please call Gary or whatsapp 07361568452
Job Types: Full-time, Permanent, Temp to perm
Contract length: 12 months
Salary: Up to £28,000.00 per year
Benefits:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bishop'S Stortford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
