help desk technician

help desk technician Winchester, England

Hampshire County Council
Full Time Winchester, England 26401 - 23703 GBP ANNUAL Today
Job description

Job Details:
Salary Range: £23,703 - £26,401 per annum
Work Location: Elizabeth II Court, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 16 July 2023
Interview Date: 25 July 2023
The Role:
Hampshire County Council's new social care case management system, MOSAIC, is externally hosted and largely configured by Children's Services. As a result there are several service management responsibilities that will, for MOSAIC, be delivered by Children's Services staff.

Mirroring Hampshire's IT support model for Microsoft O365, the Children's Services Department will provide first line support for the new system such that user training related issues, data issues and technical support issues can be appropriately triaged, with IT expertise being reserved for true IT technical support issues.

Successful individuals will join a team of enthusiastic analysts, data quality and collection officers, O365 leads, transformation, technology, and system specialists to support the department to meet its reporting, performance management and forecasting needs, as well as providing direct support to end users with core systems, primarily the new social care case management system.
Additional Information:
MOSAIC Helpdesk Technician Job Description & Person Specification
Vetting Requirements:
This post is subject to a criminal records check. As such, please note that under safer recruitment requirements, references will be requested prior to interview.
Contact Details for an Informal Discussion:
Heather Slocomb, Head of Data and Systems on 03707 794798.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

help desk technician
Hampshire County Council

https://www.hants.gov.uk
Winchester, United Kingdom
Carolyn Williamson
$2 to $5 billion (USD)
10000+ Employees
Government
National Services & Agencies
1889
Related Jobs

All Related Listed jobs

Evening Cleaner(WF)
ServiceMaster Peterborough, England 10.5 GBP HOURLY Today

I have a permanent cleaning vacancy available in the Wansford area. PLEASE GOOGLE POSTCODE TO ENSURE YOU CAN TRAVEL TO THE AREA BEFORE APPLYING!!

Mobile Electrician (Thames Water) - Cotswolds, Oxford & Swindon
EMCOR UK Oxford, England 39000 GBP ANNUAL Today

Demonstrable skills in dealing and working closely with internal and external customers and suppliers on complex and interrelated issues on an ongoing basis.

Junior IT Support Analyst
Fieldfisher London 41978 - 42500 GBP ANNUAL Today

Communicating with customers in a professional, supportive, and positive manner both verbally and in writing. Manage any new requests for software and hardware.

Marketing Graduate Programme
CPG Edinburgh, Scotland 26234 - 30108 GBP ANNUAL Today

You will work across various channels to execute marketing activities, support management events, create engaging collateral, and ensure that the wider business

Part-time Retail Assistant
BE Uniforms Edinburgh Edinburgh, Scotland 10.42 GBP HOURLY Today

Retail sales: 1 year (preferred). You will require excellent customer service skills and an ability to take and process bulk workwear orders.