Junior IT Support Analyst London
Job description
Available Job Today We are seeking a Junior IT Support Analyst to provide technical support and assistance to end-users in a corporate environment. The primary responsibility of the role is to provide support for hardware and software issues, while assisting with computer systems, peripherals, and maintaining equipment. The ideal candidate should be a self-starter who is willing to learn, have excellent communication skills, and be passionate about technology.
Please note that this role is fully office based. The Service Desk Team operate on a shift pattern between 08:00 - 19:00 GMT (35 hours a week).
Inclusiveness and Diversity
At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes.
Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process.
For accessibility information on our London offices, please visit our website:
https://www.fieldfisher.com/en/locations/united-kingdom/contact-us/offices/accessing-fieldfisher-london
A bit about the role
- Communicating with customers in a professional, supportive, and positive manner both verbally and in writing.
- Responding to support requests in a timely manner through various channels including phone, email, and walk-ups.
- Manage any new requests for software and hardware
- Installing, configuring, and maintaining computer systems, applications, and peripherals such as desktops, laptops, tablets, and mobile devices.
- Assisting with maintaining inventory of IT assets, such as hardware and software, and ensuring that they are properly maintained.
- Maintaining accurate and up-to-date documentation of incidents and service requests
- Act as a collection point for IT equipment pick-ups
- To help maintain effective Knowledgebase records within our ITSM platform.
- To provide ad-hoc AV support when required
- To work outside of normal working hours as necessary to participate in project work and/or assist with major service outages.
- Supporting with ad hoc duties where required
A bit about you
- A minimum of 5 GCSEs (or equivalent) including English and Maths grades 6-9 (A-C)
- Ability to follow instructions and work as part of a team
- Excellent written and verbal communication skills
- Curious and flexible
- Eagerness to learn
- Driven and determined for a career in professional services
- A good understanding of our firm and our values
- Problem solving skills
- 'Can do' attitude
- Excellent interpersonal skills
- Some experience in a Service Desk role is desirable
- Professional services experience is highly advantageous
What can we offer you?
Our people are at the core of what we do. Fieldfisher's benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans, electric vehicle scheme and much more.
Fieldfisher HQ is based in the vibrant and thriving City of London, which has something for everyone. Offering excellent commuter links based a 5-minute walk away from Monument and Bank tube stations. Views overlooking the River Thames and Tower Bridge from our 9th floor terrace, open plan workspaces that encourages a sense of camaraderie, hybrid working and hot-desking, discounted coffee in our on-site cafe, bike storage, shower facilities and much more.
We have diverse teams made up of our Partners, Lawyers and Business Services Professionals, collaborating to provide outstanding service to our clients, working across our many different sectors and practice areas.
We understand the importance of collaboration outside of work with lots of different clubs and networks for our people to get involved in, including quiz nights, book club, choir, firm-funded yoga, fitness challenges, football teams, and inclusive events with our nominated charity partners. If you would like to know more, chat with our recruitment team or visit our social media channels to see for yourself!
Culture & personal development
We’re a firm with real entrepreneurial drive and we don’t believe in squashing people’s individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. That’s why we foster a culture that encourages you to be yourself.
We’ll give you bespoke support to develop your own career. Whether that’s through allowing you to “access all areas” across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, we’ll make sure your talents are being nurtured.
How to apply
Enter your email address on the job advert and press the 'apply now' button to submit your CV and to start your application.
Please note that we recruit on a rolling basis, meaning that your application will most likely be reviewed before the application deadline. We will continue to accept applications until we have successfully filled the role.
