help desk technician

help desk technician Winchester, England

Hampshire County Council
Full Time Winchester, England 32026 - 28934 GBP ANNUAL Today
Job description

Job Details:
Salary Range: £28,934 - £32,026 per annum
Work Location: Elizabeth II Court, Winchester
Hours per week: 37
Contract Type: Permanent
Closing Date: 16 July 2023
Interview Date: 25 July 2023
The Role:
Hampshire County Council's new social care case management system, MOSAIC, is externally hosted and largely configured by Children's Services. As a result there are several service management responsibilities that will, for MOSAIC, be delivered by Children's Services staff.

Mirroring Hampshire's IT support model for Microsoft O365, the Children's Services Department will provide first line support for the new system such that user training related issues, data issues and technical support issues can be appropriately triaged, with IT expertise being reserved for true IT technical support issues.

Successful individuals will join a team of enthusiastic analysts, data quality and collection officers, O365 leads, transformation, technology, and system specialists to support the department to meet its reporting, performance management and forecasting needs, as well as providing direct support to end users with core systems, primarily the new social care case management system.

Additional Information:
MOSAIC Helpdesk Team Leader Job Description & Person Specification
Vetting Requirements:
This post is subject to a criminal records check. As such, please note that under safer recruitment requirements, references will be requested prior to interview.
Contact Details for an Informal Discussion:
Heather Slocomb, Head of Data and Systems at [email protected]

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

help desk technician
Hampshire County Council

https://www.hants.gov.uk
Winchester, United Kingdom
Carolyn Williamson
$2 to $5 billion (USD)
10000+ Employees
Government
National Services & Agencies
1889
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