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We are seeking a motivated and versatile Tech Support/Helpdesk Specialist to join our client in Gloucester. As a small organization, you will handle a wide range of support responsibilities, from 1st line to 3rd line. Your main tasks will include resolving queries, system monitoring, user management, and assisting with project work.

Responsibilities:

• Address queries via email and phone, logging them into the helpdesk system.
• Perform regular system monitoring and maintenance.
• Create and delete user accounts in multiple systems.
• Follow standard operating procedures for all tasks.
• Provide support for Active Directory, Basic Networking, Basic Telephony, Smart Devices, Laptops, PCs, Thin Clients, and Printers/All-in-one devices.
• Assist with in-house software queries and day-to-day hardware issues.
• Collaborate with external suppliers to resolve issues.
• Support project work as needed.
• Assist with occasional office/desk moves.
• Provide on-site support at other company locations.
• Contribute to month-end activities/processes.
• Manage email systems, including spam filtering and archiving.
• Demonstrate proficiency in PC and smart device software applications.
• Apply problem-solving skills to find solutions.

Required Technologies:

• Windows 10/11
• Windows Server 2008R2, 2012, 2019, and 2022
• Linux
• RDS on Server 2012 and 2022
• Microsoft Office 2016 and Office 365
• Virtual PCs and Servers
• VOIP
• iPads, Android tablets, iOS, and Android OS
• Windows PCs
• Axel Thin Clients
• Aruba and other Network switches
• UPS (Power)
• Thermal Printers

Qualifications:

• Smart appearance and strong aptitude for technology.
• Strong communication skills.
• Patience and confidence in providing technical support.
• Well-organized with good time management.
• Willingness to learn and adapt.
• Proactive and able to work independently.
• Problem-solving abilities.
• Team player comfortable working alone.
• Broad experience across industries is a plus.
• Understanding of warehousing and logistics is a bonus.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.