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About Fisher & Paykel Healthcare

Driven by a strong sense of purpose, Fisher & Paykel Healthcare works to improve patient care and outcomes through inspired and world-leading healthcare solutions. We have manufacturing locations in New Zealand and Mexico, and sales offices and distributors operating in over 120 countries worldwide. Our largest sales office is here in Irvine, California.

We are a leading designer, manufacturer, and marketer of products and systems for acute and chronic respiratory care, anesthesia, and the treatment of obstructive sleep apnea.

The needs of our customers and their patients drive everything we do. We call this commitment Care by Design.

Job Title

Helpdesk Support Level I

Job Overview

We are seeking a Helpdesk Support Level I to join our Information & Communications Team (ICT). This person will report to the Digital Systems Manager and will resolve user issues and facilitate effective utilization of end user equiptment and support systems.

Responsibilities

• Provide training and support to users to ensure appropriate selection and set up and use of ICT equiptment.
• Utilize the ticket system to monitor and support users to rectify ICT issues in a timely manner to enable correct diagnosis of issues and provide responsive service to customers using the ICT knowledgebase documentation.
• Escalate problems relating to issues outside of the ICT knowledgebase ensuring all relevant information is communicated and facilitate resolution in a timely manner.
• Maintain and resolve end user network and telephone connectivity by configuring equipment based on the ICT knowledgebase.
• Maintain the ICT knowledge base ensuring any new solutions are captured and categorized to facilitate the effective performance of the team.
• Develop and maintain relationships with users to develop understanding for business requirements.

Education and Experience Requirements

• 1-year of desktop support or support technician experience in Windows environment.
• Strong verbal, written and interpersonal communication skills.
• Strong attention to detail.
• Able to multi-task and flex schedule to meet changing business needs.
• Able to maintain and protect sensitive and confidential company information.
• Works well with others and effectively manages the pressures of the job.
• Able to follow directions and receive constructive feedback to grown and learn.

Salary Range

The anticipated salary range for candidates working in Irvine, CA is $66,552- $81,342. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Fisher & Paykel Healthcare is a multi-state employer, and this salary range may not reflect positions that work in other states.

In return, we will offer you an opportunity to work as part of a dedicated and energetic team at a company with a fantastic culture of commitment to our employees and customers. You'll have an opportunity to participate in a comprehensive benefits package that offers medical, dental, vision, life insurance, paid parental leave, 401k, employee stock purchase plan, and other options to meet the diverse needs of our employees.

Our corporate headquarters in Irvine offers employees a complimentary breakfast every other week; our amenities include a cafe with rotating culinary stations, an indoor-outdoor fitness center, a fully equipped, open-air event center, and a one-of-a-kind gathering area with an Olympic-length pool, meeting-ready cabanas & poolside refreshments.

Apply today and join our dynamic Fisher & Paykel Healthcare team! You will be part of a culture motivated by transforming clinical practice and improving patient care and outcomes.

US work authorization is a precondition of employment. Fisher & Paykel Healthcare will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position.

You will be required to visit your customers. You must comply with each healthcare facility's policies to be granted access, including submitting to a background screen, vaccination for Covid-19 and the flu, providing copies of immunization records, or other health requirements. You will also attend conferences, meetings, and trade shows and must comply with each host's requirements to attend these in-person events.

Fisher & Paykel Healthcare is an equal opportunity employer. The Company's policy is not to discriminate nor allow any employee to discriminate against any employee or applicant for employment based on race, color, age, religion, sex, national origin, disability, marital status, sexual orientation, or military status, including veterans and disabled veterans.

Fisher & Paykel Healthcare participates in E-Verify.

Global Privacy Statement | Fisher & Paykel Healthcare (fphcare.com)

Job Details