help desk technician United States
Ferrellgas
Full Time
United States
10.56 - 12.04 USD Today
Job description
Overview:
Benefits:Responsibilities:
Ferrellgas is looking for a Help Desk Specialist to join the team! Under moderate supervision, this position is responsible for providing high-quality hardware and software telephone support to field and corporate personnel for desktops, laptops, and mobile devices. The job involves troubleshooting and resolution of hardware/software error messages, answering questions on how processes work, and resolving truck and handheld issues, etc. All cases must be logged into the workflow system for future resolution or follow-up. This position typically requires an associate degree in computer science, MIS, or related field.
Benefits:
- Medical, Dental, Vision & Life Insurance
- 401 (K) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Propane Discounts
- Handles level 1 helpdesk, supporting company’s hardware/software and mobile devices.
- Logs all calls into Remedyforce ticketing system for future reference.
- Assists in the development of our Knowledgebase.
- 1-2-year associate degree in computer science, MIS, or related field preferred.
- Excellent customer service & organization skills.
- Must possess top-notch interpersonal and communication abilities.
- Good problem-solving skills.
- A high level of work performance and professionalism in dress and attitude.
- Strong organizational and customer relations skills.
- Windows Server, MS Office, Mobile Devices experience.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States,
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.
Ferrellgas
www.ferrellgas.com
Overland Park, KS
James E. Ferrell
$1 to $5 billion (USD)
1001 to 5000 Employees
Company - Public
Energy & Utilities
1939
