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Job description

Minimum Qualifications

• A minimum of ten (10) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications in a help desk or customer support role, with a track record of escalating responsibility.
• A minimum of ten (10) years of experience in information systems development, network, and other responsibilities in the client/server/cloud or related domains.
• A minimum of five (5) years of experience using JIRA or other help desk support applications.
• A minimum of five (5) years of experience supporting Cisco ASA, ISE, Switching, and Wireless Access Points (WAP) or related.
• A minimum of five (5) years of experience managing enterprise antivirus solutions.
• Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite products, MS WAIK, and WSUS, and experience with Google Suite.
• Experience supporting desktop and laptop operating systems using Windows 10 and Microsoft Office 365 suite.
• Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.
• Possess an understanding of network technologies such as LAN and WAN, network protocols such as TCP/IP, UDP, and DHCP, and network devices like routers, switches, firewalls, or servers.
• Possesses excellent communication skills to handle a diverse team of stakeholders requesting technical support tactfully.
• Ability to work collaboratively with various technical teams, business users, managers, and other non-technical staff

Job Types: Full-time, Contract

Salary: Up to $80.00 per hour

Ability to commute/relocate:

• Baltimore, MD 21201: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please mention your Email ID here for better reach

Experience:

• Help desk: 10 years (Required)

Work Location: In person