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Job Title: Property Helpdesk Coordinator:
Location: Milton Keynes

We’re looking for a highly motivated Helpdesk Co-ordinator to complement our fantastic team in our Group Reactive Maintenance Department at Milton Keynes.

As our Helpdesk Co-ordinator you will provide reactive maintenance support to our network of branches, collaborating with Connells & Countrywide Estate Management Team, Project Team Health & Safety, internal and external colleagues and our portfolio of contractors.

Key responsibilities of a Helpdesk Co-ordinator:

The main purpose of your role is to provide support to our branches. You will co-ordinate and liaise with contractors, Estate Management , Project Team and H&S to ensure repair/maintenance works are carried out in a timely fashion and to agreed standards.

Skills and experience required to be a successful Helpdesk Co-ordinator:

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a fast paced environment
• Excellent verbal and written communication skills
• Establish whether liability for work is down to us or a landlord, by working with Estate Management
• Conduct work in line with company standards and requirements
• Liaise with contractors/outsourced resources to ensure repair/maintenance works are carried out in a satisfactory standard and timescale
• Undertake adhoc duties, with particular focus on co-ordinating property maintenance
• IT literate (MS Office, internet, email systems)

About us:

Connells Group is one of the largest and most successful estate agency and property services providers in the UK and as of March 2021 also encompasses Countrywide. Founded in 1936 and with a network of over 1,400 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions