help desk technician Coventry, England
Job description
Coventry
IT Helpdesk Support
As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success. We are seeking self-motivated and driven people to join our IT team. Although training will be provided you will ideally have previous experience working in a similar role. We are not afraid to admit that our environment is a demanding one, and therefore a level of personal resilience and the ability to work under pressure is essential.Your tasks
- Provide first / second level support; log all calls using internal helpdesk software; troubleshooting of software and hardware issues.
- Provide and support all office & shop floor IT activities, including setting up of computers, notebooks, printers, scanners, workplace, docking stations, information points (iPoint) and patching cables.
- Installation and configuration of hardware and software to Brose standard using internal client deployment software; including computers and notebooks and all associated network device; issuing of hardware to users, restore data from backup server.
- Administering and maintaining user accounts using windows Active Directory.
- Support mobile working users across several platforms, including iOS, Microsoft Intune, and remote access.
- Supporting Microsoft Windows operating systems and MS Office O365 applications
- Provide training to users on Brose office tools.
- IT Asset management (inventory update and disposing of obsolete hardware)
- Basic administration of Windows servers and Network (only allowed to administrate local Cisco switches and Servers with limited access).
- Any other task assigned.
- Complies with all company policies, procedures and guidline including Brose code of conduct, FIRST, IDEAS, health and safety, environment, quality, discipline, grievance and equal opportunites
Your Profile
- Bsc in computer science of equivalent
- 1-2 years experience in IT
- Problem solving skills in hardware and software.
Good knowledge of Windows 7/10 and MS Office 2019 and O365 applications.
Good knowledge of Network and Telecommunications (TCP/IP, DHCP, DNS, Cisco switches); CCNA part1 qualified and basic knowledge of firewall preferable.
Good knowledge of Active Directory and Windows 2016 R2 and Windows 2019 servers.
Experience of working within a technical support team – within manufacturing company.
Very good time management and organisational skills.
Good knowledge of VMWare and ITIL/ITSM
Ability to work independently in a small IT team; in a fast-paced environment.
We offer you a modern working environment with our Brose working world
Are you ready to take the next step in your career, and take on new tasks? Then we are looking forward to receive your application. If you have any questions, your HR contact person is happy to answer them.
Please be aware that the position availability is determined by the ability of a prospective candidate having the right to work in the UK.
Please apply directly via the Online application form.
Contact person:
Amrita Singh - [email protected]
Our location Coventry
Brose Limited
Colliery Lane, Exhall
Coventry, CV7 9NW
+44 24 76646 410 +44 24 76646 400 [email protected]
