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Job description

Our client are a leader in interior design and facilities management. They are currently seeking an experienced Administrator to join their Facilities Helpdesk based in their office in central Henley.

Working closely with the Senior Facilities Manager, the helpesk coordinator will provde email and telephone support across a portfolio of serviced offices across London. Ensuring the hishest standard of facilities support to clients and prividing additional administrative support to accounts team for invoicing and payments.

The role:

• Dealing with telephone enquiries professionally, quickly, and efficiently via the Helpdesk
• Logging all tasks via the facilities management systems
• Sourcing and arranging labour for planned maintenance, scheduled projects and in response to urgent reactive request
• Allocating and logging works to the relevant team/maintenance engineers
• Raising orders in the internal PO system, requesting client POs and placing orders with suppliers
• Assist with the collation of O&M manuals
• Contributing to the overall success of the business by supporting internal colleagues on any other tasks as required and maintaining accurate records of all activities
• Collating, monitoring and managing all facilities documentation
• Providing additional support to accounts team on ad hoc basis
• Using finance systems for invoicing and accounts reporting

The right person:

• Positive team player
• Strong communicator, both verbal and written
• Ability to prioritise work under pressure
• Ability to work independently
• Excellent IT skills and comfortable with all MS Office packages
• Occasional travel to London for client visits and training
• Previous helpdesk experience
• Facilities management experience (desirable)
• Prior experience using a CAFM system (desirable)
• Quote & PO raising experience
• Accounting / admin experience (advantageous)

Job Types: Full-time, Part-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person