Healthcare Customer Service Advisor Crewe, England
Job description
Long term Conditions Advisor
Contract: Permanent
Salary: £21,255 per annum
Hours: Contracted to 37.5hrs hours per week - Shift Based over 7 day period - Weekend working 1 in 5 with days off during the week. 8am to 8pm
Location: Crewe ( Hybrid working available after initial training period)
Are you looking for an opportunity to work in a dynamic team, providing outstanding customer service to a diverse range of stakeholders? Look no further! We are seeking an exceptional individual to join our team, delivering customer service excellence through building and maintaining strong relationships.
As a valued member of our team, you will be responsible for providing a professional and knowledgeable service to all stakeholders. You will be expected to apply a high level of accuracy when processing orders and completing tasks, ensuring adherence to call requirements, order processing and other contractual key performance indicators.
In this role, you will have the ability to multitask between differing requirements for all contracts and stakeholders. Through self-learning and formal training, you will develop the relevant knowledge, techniques, and skills for the role, contributing to team performance by sharing and implementing best practice ideas.
We are looking for an individual who is self-motivated and proactive, with excellent timekeeping, time management and organisational skills. Good written and excellent verbal communication skills are essential, as well as the ability to adapt to change as required by differing contractual requirements.
The ideal candidate will be computer literate and confident in Medics and all Microsoft office packages, e.g. Outlook, Word, Excel and SQL. Personal attributes including being highly motivated, persistent and resilient; having a positive, "can-do" attitude, being flexible and assertive, with a high degree of determination to succeed.
If you have the drive and passion for engaging and helping all, are committed to personal and team growth, and are capable of delivering results that achieve corporate goals, then we want to hear from you! Join our team today and be part of an exciting and rewarding journey.
The Company
Working exclusively in the health sector, our reliability means we successfully provide care to more than 30,000 patients throughout the UK with our ultimate aim being to support the changing NHS while helping patients to maintain their mobility, independence and overall quality of life.
Our range of healthcare services include: home oxygen therapy, sleep diagnostics, CPAP treatment and adherence management, telehealth through remote monitoring, ventilation therapy, nebuliser therapy and emergency oxygen.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
Job Type: Full-time
Salary: £21,255.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- customer service: 1 year (preferred)
Work Location: In person
