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Job description

If you are creative, a dynamic thinker and want to influence people to develop similar proactive ideals, The Royal Wolverhampton NHS Trust is the place for you. As a Community Healthcare Assistant at the Virtual Ward you will be expected to work with the wider MDT team and support the day to day caseload for admission, review and discharge. Troubleshoot, safety net and make clinical decisions to keep patients safe at home with the support of your clinical leads.

Please note this vacancy role requires face to face patient management as well as virtual management and therefore the team members will be expected to conduct face to face assessments in line with patient/ caseload needs.

Assess patients’ holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.

Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.

Be required to use tact and persuasive skills in order to gain the patient’s co-operation in their care management plan.

Be aware of assistive technology and utilise where appropriate.ie (Luscii, TekiHealth, Docobo).

The post holder will be expected to utilise technology to support the role, including undertaking online and video consultations with patients.

Ensure patient held records are completed for each point of contact and inputting escalation on Clinical Web Portal on a daily basis.

Please note this role involves remote monitoring of patients as well as face to face visits in the patients home.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as“Good”by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Overview of the role will be the following:
Virtual ward software monitoring of patients

Identifying and proactively onboarding patients on the virtual ward caseload

To work as part of a team and the wider MDT

Good wide range of assessment skills

Teaching and inducting of new starters and students

Being part of n MDT meetings

Support with projects and service improvement

Develop long term condition management skills and knowledge

Face to face contact with patients to conduct initial assessment and base line observations.

Being organized and a role model to others

Please refer to the vacancy job description and person specification and contact the senior sister of the team.