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Surrey Downs Heath & Care

We are looking to recruit a Healthcare Support Worker to work within the End of Life Care Team. In this role you will provide care, support to palliative patients within the community setting to provide a seamless service whilst a complete package of care is put in place. The post holder will undertake a range of delegated tasks. This role will be supported to develop skills and abilities to work with this client group to provide the appropriate level of care.

You will have excellent organisational and time management skills and be passionate about delivering holistic care that has the patient at its centre. You will relish developing new ways of working to improve quality and develop a “one team” culture. This is a great opportunity for a proactive individual keen to take the next step in their career, joining an exciting forward thinking team.

To work within the Community Integrated Service to support and assist in the provision of holistic nursing care and support to patients, their families and carers.

This service provides a 7 day/week service from 8am to 8pm and staff are required to work flexibly over the full week

Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• CSH Surrey
• Epsom and St Helier’s University Hospitals NHS Trust
• Surrey Council Count

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Principle Duties to include:
Clinical:

• Coordinate and participate in specialist care e.g. wound care, Doppler testing, phlebotomy, bladder screening and clinical activities, under the supervision and guidance of Registered Nurses
• Undertake diagnostic tests on request of District Nurses, Community Matron or GP’s e.g. for chronic disease monitoring programmes. This may include home visiting or responsibility for coordinating repeat or regular testing for residents in residential homes
• Undertake clinical interventions as delegated by a senior team member

Health Promotion:

• Participate in the assessment process of care needs and implementation of programmes of holistic care within set standards
• To be involved in supporting, educating and informing family/carers where appropriate
• Assist in the promotion of health and wellbeing of patients

Administration and Clerical Duties:

• Maintain clear and comprehensive, signed and contemporaneous records according to Surrey Downs Health and Care procedures
• Take and record telephone messages, respond and liaise appropriately
• Manage stationery and documentation supplies
• To be responsible for maintaining data entry and other record keeping e.g. recording mileage and annual leave on staff databases

Team Working:

• Work as part of the team participating in procedures and duties in accordance with agreed standards relevant to role
• Assist with clerical and administrative duties as required
• Maintain regular contact with the senior team member and communicate all relevant issues

Other Duties

• Work in partnership with patients ensuring privacy and dignity is maintained
• Maintain close liaison with the senior team member who is responsible for the workload
• Work in co-operation with all other professionals and agencies involved in the care of the client
• Be aware of and act upon, where necessary, the procedures in place to protect vulnerable individuals
• Participate in the Surrey Downs Health and Care Governance Strategy
• Participate in Surrey Downs Health and Care Risk Management Strategy
• Undertake such duties as may be reasonably required from time to time as are consistent with the responsibility and scale of the post

The postholder is are employed to work within Surrey Downs Health and Care localities and may be reasonably requested to move base temporarily or on a more permanent basis, as requested by service needs