Healthcare Assistant
Job description
Following a service review, we are looking for additional passionate and hardworking Healthcare Assistants to join our Eye Treatment Centre team. We see between 900 -1100 patients per week for a variety of ophthalmic conditions. We are looking for someone who is willing to learn new skills and be part of a hardworking team. Assist in the delivery of a high standard of patient care To carry out visual acuity testing on all patients attending the Eye Treatment Centre To instill eye drops in patients according to agreed protocols Following training perform a range of further diagnostic tests To assist patients whilst in the department for example with mobility issues, to use toilet facilities To ensure that all untoward incidents, grievances and complaints are dealt with in accordance with Trust Policy To ensure that all clinical areas are stocked up To work within all areas of the Eye Treatment Centre as and when necessary within limits of knowledge and experience To be involved in initiatives with the aim of improving patient care Be responsible for maintaining high standards of practice within the outpatient setting #BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings. The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge. Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital. We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team. With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be. We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are. Join us. What will you #BeKnown for?c 1. Communication: Communicate effectively and sensitively with patients, relatives and colleagues, referring to senior staff as necessary. Answer the telephone and relay messages accurately, courteously and competently. Welcome patients and visitors in a professional, friendly and helpful manner. Work effectively as a member of the department team, offering support to colleagues and requesting assistance as necessary. Record care given accurately, legibly, completely and concisely. Participate in the implementation of agreed strategies and plans. 1. Analytical and judgemental: To accurately record and input patient data. Inform senior team of any anomalies noted 1. Clinical Duties: Measure and observe the physical characteristics/condition of patients as follows: Temperature Pulse Respiration Blood Pressure Adhere to the basic principles of infection control demonstrating effective hand hygiene and awareness of potential cross infection. Prepare and support patients undergoing clinical activities and recovering from clinical interventions. Accompany patients to other wards/departments as required. Demonstrate basic cleaning and decontamination of communal equipment between patient use and/or storage. Experienced Healthcare assistants working towards or having achieved an NVQ Level 2 may also undertake additional tasks (following assessment of competence) as follows: Phlebotomy Recording manual blood pressure Blood glucose measurement Use of specific ophthalmic monitoring and assessment equipment
