Healthcare Assistant Newport, Newport, Wales
Job description
We are recruiting for a passionate Healthcare Assistant who wishes to join the Discharge Lounge at #TeamIOWNHS. You should share our vision and drive to ensure that our patients receive high quality and compassionate care and work with us to ensure the Trust continues its journey towards great people, great place.
The Discharge Lounge strive to provide a comfortable and safe environment for patients transferring from hospital to home or onward care provision to support the timely flow and bed availability within the trust. The Discharge Lounge accepts patients from all areas within the trust, including ED, medical and surgical wards providing excellent patient care whilst waiting for the final elements of their discharge to be finalised.
The Discharge Lounge is open from 08:00am - 20:00pm, 7 days a week, working weekends on a roster basis will be required for this role.
To liaise with wards and departments to ensure the safe transfer of patients waiting to leave hospital into the Discharge Lounge and to their onward destination.
To ensure accurate and timely documentation of admissions and discharges to and from the Discharge Lounge.
Assist patients in all areas of daily living activities including personal hygiene support if needed.
Assist patients in accessing food and fluids and providing assistance where required.
Escort patients from other areas / departments as per the trust escort protocol.
The post holder will be expected to support other clinical areas to support with relevant duties when demand for the discharge lounge is reduced in order to support patient flow.
Provide a safe and comfortable environment for patients waiting to leave hospital, providing excellent patient care.
We are passionate about providing excellent CARE, which is why our values are Compassion, Accountable, Respect and Everyone counts. Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services
We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.
The Isle of Wight NHS Trust serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trusts beach hut in Ryde. We offer flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Our 2020-2025 strategy sets out to ensure that we continue to be a provider of excellent and compassionate care. As part of this strategy, we are proactively taking steps to ensure that we recruit and retain the highest quality of talent to provide CARE and we would welcome applications from under-represented groups to ensure our Trust is an inclusive and diverse employer.
The post holder is required to work collaboratively with the multidisciplinary team to assist in promoting patient flow within the organisation, supporting the Clinical Site team in ensuring patients are in the correct place for their care and treatment.
This role requires written documentation of all care provided to a patient and escalation to the Clinical Site Manager any delays or concerns in the patients discharge journey.
Promote a patient centred approach to care delivery.
Assist the patient in all activities of daily living, with both direct and indirect supervision (e.g. personal hygiene, eating and drinking, toileting needs, manual handling, communication needs).
Handles patients’ property with care and in accordance with policy, maintaining accurate records, storing the property securely if needed i.e.: patient medication.
Able to communicate information to colleagues, members of the multi-disciplinary team, patients and individuals involved in the patients discharges in a timely manner.
Gain a good level of understanding relating to hospital systems and processes and able to advise the patient of processes ie: Discharge procedures, changes in waiting times.
Prepare the environment to receive and appropriately support patients.
Order meals and liaise with the kitchen following discharges to prevent wastage.
Prioritise the daily workload in conjunction with the Clinical Site Manager to meet patients’ needs promptly and effectively.
Transfer patients to and from ward areas and departments to facilitate safe patient care and promoting effective patient flow across the site.
To update Clinical Site bed management system on a real time basis to support patient flow across the site.
