Job description

A Vacancy has arisen for Band 2 Healthcare assistant within General OPD at Royal Blackburn Teaching Hospital.

• Assist the Registered Nurse in the, planning, implementation and evaluation of nursing care.
• At the direction of the Registered Nurse participate fully in the delivery of planned nursing care and treatment.
• Work collaboratively and co-operatively with others to meet the needs of patients.

General outpatients is a busy department operating 8-6 Mainly weekdays although some weekend work may be required. The department facilitates clinics for a wide range of specialties.

We are seeking highly motivated and caring individuals to join our team to provide the best possible care to our patients.

Clinical.

• Maintain confidentiality at all times.
• Provide information to enable the effectiveness of care to be evaluated and records maintained.
• Involve patients and carers/relatives in the delivery of care.
• Provide reassurance support to patients and carers/family.
• Work collaboratively with others in the department to ensure that patients’ needs are met.
• Recognise and respond appropriately to urgent and emergency situations.
• Provide escort and transfer for patients, with low dependency, as directed.
• Prepare and set up clinics, including trays and trolleys, treatment and examination rooms.
• Tidy and clean rooms and equipment as directed.
• Chaperone patients when required.
• During procedures, provide assistance to medical and nursing staff when requested.
• Undertake agreed clinical tasks, Including , spirometry, physioloigical measurements and mrsa screening under direction from the registered nurse and record this in the patients electronic record.
• Seek assistance from Registered nurse as required.

Clerical

• Contribute to the development of services.
• Ensure the effective and efficient use of resources.
• Liaise closely with medical and nursing staff, and associated departments, to ensure that clinics are conducted effectively and efficiently.
• Ensure relevant reports and results are available for the consultation.
• Carry out post-consultation clerical duties when directed, such as making follow-up appointments and arranging patient transport.
• At the conclusion of the clinic, ensure that all case notes, X-rays, etc., are returned to the appropriate department.
• Answer the telephone, take messages and pass onto the appropriate person.
• Order medical and non-medical stock, maintaining a cost-effective approach.
• Ensure all equipment is in good working order, arranging repair when necessary.
• Ensure the tidiness and cleanliness of all clinical rooms, examination rooms, store cupboards and sub-waiting areas.

Clinical Governance.

• Ensure compliance with policies, procedures and clinical guidelines for self and others.
• Report any concern regarding patient care.
• Participate in patient and public involvement activities.
• Support people’s equality, diversity and rights.
• Participate in Individual Performance Review annually.
• Develop own skills and knowledge.
• Attend mandatory training as directed
• Attend team meetings as directed.

Health & Safety

• Comply with safety instructions/policies laid down.
• Use, in a proper and safe manner, the equipment and facilities provided.
• Refrain from the wilful misuse, or interference, with anything provided in the interests of health and safety and any action which might endanger yourself and others.
• Report as soon as practicable, all hazards and defects to your senior.
• Report as soon as practicable, all accidents and untoward occurrences and ensure that the appropriate form is completed