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Job description

Job Description

JOB TITLE: Healthcare Assistant

REPORTS TO: Senior Nurse (Clinically)

Practice Manager (Administratively)

Job Summary:

To support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.

The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education whilst also supporting the administrative team on an as-required basis.

Primary responsibilities

The following are the core responsibilities of the Healthcare Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors, such as workload and staffing levels:

• Undertake new patient health checks
• Support the practice nurse with health promotion programmes
• Carry out baseline observations such as pulse oximitery, blood pressure, temperature and pulse rate, recording findings accurately
• Facilitate routine and 24-hour BP monitoring, advising patients accordingly
• Undertake wound care, dressings and other clinical tasks as required
• Support the practice nurse with the management of chronic disease clinics
• Carry out BMI checks as directed
• Act as a chaperone as required
• When trained, undertake venepuncture
• When trained, administer flu vaccinations
• When trained, carry out ear irrigation under the supervision of the practice nurse
• Carry out ECGs as requested
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure all clinical rooms are adequately stocked and prepared for each session
• Ensure fridges are cleaned routinely in accordance with extant guidance
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisation’s IPC policy
• Deliver opportunistic health promotion where appropriate
• Take a lead on infection control (training will be provided)

Secondary responsibilities

In addition to the primary responsibilities, the Healthcare Assistant may be requested to:

• Participate in practice audit as directed by the audit lead
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the organisation
• Complete opening and closing procedures in accordance with the rota

Person specification – Healthcare Assistant

Qualifications

Desirable

• Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
• Previous completion of the HCA Care Certificate
• Phlebotomy certification
• Vaccination certification

Experience

Essential

• Previously worked as HCA or in similar role
• Experience of working in a healthcare setting

Desirable

• Experience of working in a primary care environment

Clinical knowledge and skills

Essential

• ECGs
• Venepuncture
• New patient medicals, including height, weight, BP, pulse
• Chaperone procedure
• Ability to record accurate clinical notes

Desirable

• Wound care/removal of sutures and staples
• Spirometry/Lung function tests

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Competent in the use of Office and Outlook
• SystmOne skills

Personal qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure/in stressful situations
• Able to communicate effectively and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilise resources
• Punctual and committed to supporting the team effort

Other requirements

Essential

• Disclosure Barring Service (DBS) check
• Occupational Health clearance

Desirable

• Flexibility to work outside core office hours

Notes:

The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual.

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

· In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

· Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

· Using personal security systems within the workplace according to Practice guidelines

· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

· Making effective use of training to update knowledge and skills

· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

· Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance

· Work effectively with individuals in other agencies to meet patients needs

· Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

· Apply Practice policies, standards and guidance

· Discuss with other members of the team how the policies, standards and guidelines will affect own work

· Participate in audit where appropriate

4 weeks holiday pro rata

Enrolment in NHS pension scheme

Job Types: Part-time, Permanent

Part-time hours: 30 per week

Salary: £10.42 per hour

Job Types: Part-time, Permanent
Part-time hours: 30 per week

Salary: £10.42 per hour

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

COVID-19 considerations:
All patients are required to wear a face mask and regular sanitising of all areas in surgery

Work Location: One location

Application deadline: 05/03/2023
Reference ID: BMC 27.02