Health Coach - Remote London, England
Job description
Why Oviva
Oviva is on a mission to help people achieve better health for good. By blending behavioural change therapy with our unique technology, incredible team of passionate individuals, and innovative company culture, we are creating affordable and accessible app-based healthcare programs to tackle diet-related health conditions such as obesity, diabetes, and nutrition.
Our proven go-to-market strategy has helped us become the largest award-winning, digital health provider, treating diet & lifestyle conditions. We operate within the healthcare systems including the NHS to give people access to the medical care they need. We are rapidly expanding in the UK, Switzerland, Germany and France. You will be joining an organization that has treated over 350,000 people to date and is continuing to scale up, to achieve our vision of helping more than 1 million active patients live healthier, happier lives by 2025.
To further scale our growing business, we are looking for a Remote Health Coach
The Role
We are looking for Health Coaches to deliver care to patients across our diabetes, pre-diabetes and weight management programmes, commissioned by NHS England. You will deliver care to your assigned caseload remotely, providing support through our app and over the phone. Key to this are motivational interviewing and behavioural change skills, working through any potential barriers to attendance and keeping patients committed to achieve their outcomes throughout the programme. You will have the opportunity to attend monthly clinical supervision sessions and training sessions in order to upskill and develop whilst in role. You will be supported by a team of specialist clinicians throughout and provided with relevant training to help you succeed in the role.
Main Responsibilities
- Delivering remote care to our patients
- Handling of sensitive data, approaching with great attention to detail
- Use motivational interviewing to influence patients
- Support patients remotely to make positive, practical changes to their diet and lifestyle
- Accurately inputting data into our CRM system to ensure coherent patient pathway
- Achieve contract KPIs and SLAs
Key Competencies
- Collaborative – can do attitude, work effectively in teams,
- Empathetic – peer to peer support, resilient,
- Innovative – self starter, solution – action orientated, creative
- Knowledgeable – proactively upskilling, adaptable,
- Commitment to Oviva Mission & Strategy
- Clinical skills – patient relationships, clinical notes, adherence to IG procedure
The Ideal Candidate
- 2:1 degree in accredited Nutrition course (RfN, AfN membership)
- Completed or working towards Cambridge Diabetes Education Programme
- Passion for providing remote, digital treatment & support
- Language skills highly desirable
- Energetic and proactive, with an ability to problem solve independently and as part of a team
- Confident using technology, specifically digital record keeping
- Highly organised with a keen attention to detail
What we offer
The opportunity to make a meaningful impact in revolutionizing healthcare, across the UK and beyond
A comprehensive well-being programme; including Healthcare Plan & Employee Assistance Program
Exciting and rewarding role in the high-growth environment
Training and development opportunities, with a personal learning allowance
We embrace flexibility & remote working
Competitive Salary & company pension
Enhanced Maternity, Paternity & adoption leave
25 days holiday (plus bank holidays), a day off for your Birthday & Volunteering leave
Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
We put the patient first, We measure & improve, We are building winning teams
Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of each of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome.
Please click ‘Apply’ today and take your next step towards a career with Oviva.
