Health Care Support Worker / Customer Care Officer Redhill, South West England, England
Job description
Surrey Sexual Health Services has up to 37.5 (WTE 1) available for Health Care Support Worker (HCSW) and Dual Customer Care Officer (Receptionist) to work at Earnsdale Sexual Health Clinic, Redhill
We have a genuine and active commitment to education and staff professional development. The role will provide the opportunity to gain valuable experience working as part of a multidisciplinary team.
The post includes clinical and general office duties consisting of, supporting clinical staff, clinical duties, phlebotomy, chaperoning, microscopy, inputting patient details on our electronic patient record system, helping to cover a busy reception, liaising with patients, dealing with enquiries by telephone.
As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings
The role is a dual role including reception and clinical work. Training will be offered to appropriate candidate. For the position you will: -
- have a non-judgemental approach to sexual health
- demonstrate an active interest in Sexual Health
- have the ability to work within the team both administrative and clinical tasks.
- chaperoning and assisting the clinical team in all aspects of out-patient care
- undertake phlebotomy including patients who have been diagnosed with HIV
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
- The post holder will support the multidisciplinary team.
- They will assist patients through the clinic, chaperone doctors and nurses.
- Manage asymptomatic male and female patients and screen for sexually transmitted infections.
- To book appointments on the computer system, deal with information sensitively and professionally, refer where appropriate, take messages in a polite professional manner.
- To record client attendances/cancellations and code on the computer system.
- To carry out general reception duties, such as inputting information, photocopying and requesting archived patient notes when required.
- To provide continuous support to new staff who are undergoing training including the electronic patient record
- To alert senior staff to any IT/phone issues including highlight any training requirements.
- To participate in ordering/maintaining condom supply for the clinic.
- To occasionally prepare/create agendas/minutes
- To support and adapt to any changes that are implemented to improve the service; including participation in audit, quality and monitoring initiatives.
- To undertake microscopy as required (training will be provided)
- To undertake Phlebotomy
- To assist with the day to running of the clinic
- Chaperoning and assisting the clinical team in all aspects of out-patient care
- Non judgemental attitude
- Sensitivity to and understanding of the issues around HIV/AIDS and sexually transmitted infections.
- Register patients onto the EPR system and perform administrative duties.
