Health Care Assistant (HCA) Stoke Newington
Job description
Health Care AssistantBarton House Group Practice is a busy, dynamic, innovative Medical Practice with over 12,000 patients cared for by ten GP’s, three Pharmacists, two practice nurses and two Health Care Assistant.We are currently looking to employ an experienced Health Care Assistant with a minimum of two year experience to join our friendly practice. The Health Care Assistant will provide planned care with proximal supervision from a registered practitioner to deliver a seamless service to patients.The ideal candidate will carry out a variety of procedures whilst supporting patients to live a healthier life including patient health checks, phlebotomy, processing and management of laboratory samples, blood pressure readings and ECG’s. A full description of the role is attached.For further information, please email [email protected] the attention of Blessing Nwachukwu – Practice Manager or write to Blessing Nwachukwu, Barton House Group Practice, 233 Albion Road, London N16 9JT.Please call 0207 249 5511 should you wish to discuss this post or visit the practice.Role in the Practice:To assist the GPs and Practice Nurse Team in the service delivery and care management of the practice population.Responsible to:Nurse Team Leader (clinical) and Practice Manager (non-clinical)Summary:As part of the Practice Nurse Team the post holder, along with their other nursing colleagues, has delegated responsibility for the efficient provision of all aspects of nursing care to the patients of the practice. They will work in close liaison with the Nurses and GPs to ensure consistency of clinical care. They will also work alongside members of the advocacy, administration and reception teams. They will liaise with Community Nursing colleagues as appropriate. The post also includes a range of administrative tasks to support the clinical functions of the post. All practice personnel are expected to project a positive image of the practice to patients, clients, etc.Hours of work:Full-time (37.5 hours per week – exclusive of a 30 minute unpaid break per full working day). Precise hours will vary in line with current practice requirements and will include a range of sessions throughout the surgery opening hours to ensure patient access and compliance with the requirements of the GMS Contract. There may sometimes be extra hours to facilitate cover, which would attract overtime payments. All team members are expected to provide mutual cover to maintain services to patients. (Currently we do not open on Saturday except during flu vaccination session, but this may change in the future.)Remuneration:Salary: depending on experience: between £25,000 – £28,000.Benefits:Annual Leave – 27 days (plus bank holidays) – rising in 5 year increments to 29 days and 33 days respectively.Pension Facilities – all staff are eligible to join the NHS Superannuation Scheme – this is a contributory pension.Occupational Sick Pay – subject to contractual conditions.Uniform – currently the Practice do not have a specific uniform policy, but this may change in the future. There are however some restrictions around what is considered to be appropriate work wear (eg, no shorts, revealing clothes, ‘street wear’, etc).Flexible Working:All staff are employed on the understanding that changes in the NHS and General Practice in particular will result in the frequent updating and amending of job descriptions and organisational structures. Staff are only offered posts on the basis that they accept their role and function and working hours will inevitably change in line with Practice requirements.Health Care Assistant - Job DescriptionCORE TASKS AND FUNCTIONSThis is not intended to be an exhaustive list of all responsibilities and duties, but an overview of the post holder’s principal areas of responsibility within the practice. Duties will change in line with developments within the NHS and more particularly within this General Practice.1 Practice Operation and Developmentactively participate in practice and team development meetingscollect, collate and provide data as part of the clinical/organisational audit processaudit personal service provision as required as part of work performance reviewwhere requested, participate in the development of new services, including the documentation of new/revised processes (eg, drafting/amending protocols)be committed to participation in training and education (inc clinical supervision)participate in practice procedures for performance review and appraisal2 Risk Managementbe aware of practice policies on risk management/Health & Safety, and operate appropriate procedures for minimising riskmaintain/monitor personal Hep B status as per practice protocolbe aware of the practice policy on fire safety procedures, and operate appropriate procedures for minimising riskbe aware of and work to appropriate infection control standardsunderstand and apply the principles of ‘cold chain’be aware of Child Protection Protocol and ensure any concerns are promptly and appropriately reportedassist in the identification of potential risks in the work environmentassist as required in the handling of blood and body fluid spillagesparticipate in practice Significant Event Audits (SEAs) and ensure that events known to you are documented and referred to the appropriate personensure that all duties are undertaken with due regard for patient confidentialityensure patient consent is provided where appropriate - as required under current data protection legislationwhere the poor performance of peers is adversely affecting the team/practice, ensure that this is brought to the attention of either line or senior managementensure all work tasks are fully documented to ensure adequate cover arrangements can be implemented as part of any contingency planning process3 Partnership Issuesparticipate in the support of GPs and locums to ensure they are able to appropriately utilise the support services available to them4 Patient and Community Servicesdisseminate information about the practice as requiredensure patients are adequately informed of variations to service provisionenter all clinical contact data onto EMIS Web system using agreed codes, templates and protocols as appropriatewhen appropriate make patient appointments according to practice protocols using the EMIS Web systemprovide appropriate and accurate information to callersensure fully familiar with Practice Complaints Procedure and alert line manager to any potential patient complaints – participate in the review of patient complaintshave special responsibility for specific areas of nursing (eg, phlebotomy, diabetic foot checks, etc)have special responsibility for specific areas of the nurse team administration, eg Maternity, recalls, etcprovide cover for colleagues as requiredensure that all duties are undertaken with due regard for patient confidentiality5 Financeactively contribute to achievement of QoF, LES and DES targets6 Human Resourcesattend and actively participate in Team, Primary Health Care Team and Practice Meetingscarry out work according to agreed rotas/timetables and report any problems to line or senior managementparticipate in the induction and training of new and/or junior staffactively participate in personal supervision sessionsactively participate in the annual personal appraisal processensure that all duties and interactions are carried out in accordance with practice personnel protocols (eg, Bullying and Harassment Policy, etc)7 Premises and Equipmentwhere requested by line or senior management, participate in stock control procedures relating to stationery and/or clinical suppliesreport any equipment operating problems to line managementreport any premises/maintenance problems to line managementcontribute to ensuring premises securitymaintain appropriate infection control standards· where appropriate, carry out/ensure regular equipment checks (inc calibration as appropriate8 Information and Management Technologyensure appropriate clinical and administrative data is recorded in manual and/or computerised recordsretrieve information as requiredcomply with all systems for data security and protection (including when required backup procedures for personal and system data)promptly report all computer problems to the Practice Administrator (this includes hardware, peripheral, software and system problems)9 Population Careprovide data as requested to support the provision/review of clinical carebe aware of service performance indicators as they relate to the work of the Nurse Team and prioritise workload in the light of agreed performance targetsparticipate in patient recall processesprovide appropriate and accurate information to patients including care plans where clinically indicatedcarry out a full range of tasks appropriate to the grade of the HCA postcarry out specific health promotion and lifestyle advice activities appropriate to the grade of the HCA posttogether with nursing colleagues, ensure that there are a range of disease management clinics appropriate to the current needs of the patient population and the requirements of the practiceliaise with community nursing colleagues re to provision of equitable nursing care provision to housebound patientswhere requested, assist GPs in the provision of clinical services (eg, minor surgery, etc)Job Type: Full-timeSalary: £25,000.00-£28,000.00 per yearBenefits:Company pensionFree flu jabsFree parkingOn-site parkingSchedule:Monday to FridayApplication question(s):Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formally known as CRB) to check for any previous criminal convictions.Experience:General Practice Work: 2 years (required)Months experience in phlebotomy: 1 year (required)Work Location: In personReference ID: HCAOct23
