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Job Title Health care assistant H@H services and personal care

Hospice Pay Band Band 2

Job Summary

The post holder will:

Provide Hospice at Home and personal care Services – delivered by the hospice multi
professional team, and supported by Marie Curie night service.

Support and implement the delivery of a seven day hospice at home and personal care
service to patients within a community setting as part of a team and under the direction
of a registered nurse.

Key Responsibilities

Clinical

• Carry out agreed support and personal care visits face-to-face as required
  

• Establish and maintain communication with people on routine care matters
  

• Act as interface for new referrals to H@H community services
  

• To undertake a broad range of nursing support activities and duties relating to the

support of patients with end of life care needs, in their own homes.

• Have an understanding of the philosophy and ethos behind the care provided at

Wirral Hospice St Johns, and to assist the registered practitioners in developing

and maintaining a safe, caring and supportive environment for patients, relatives

and staff.

• Ability to recognise changes in patients’ conditions and act appropriately – follow

guidance’s/ report to appropriate health practitioners.

• In accordance with the Hospice at Homes processes/systems /guidelines and as

defined by the Hospice at Home health practitioner, with minimum direct

supervision.

• Establish and maintain effective communications with patients, carers and health

professionals in a professional manner.

• Work in collaboration with your colleagues to ensure the delivery of high quality,

safe and compassionate healthcare so care and support are utilised appropriately

within the service delivery plan.

• In line with Hospice policies on patient documentation, updates patient records

ensuring entries are accurate, relevant and contemporaneous and hand over

care given appropriately.

• Provide emotional and practical support to patient’s carers or family members
  

• Offers basic support /contact family members/ carers after patient’s death, when

Personal / Professional Development

.

• To engage in regular Team meetings and safety huddles
  

• To engage in team reflective practice opportunities
  

• To engage in annual appraisal process including identifying learning needs and

• Completing hospice mandatory training within required time frames through

• Attend additional training as identified by line manager
  

• Identify and attend training as highlighted in annual appraisal process.
  

• Participate with in-house training opportunities
  

Organisational Philosophy of Care, Purpose and Values
Wirral Hospice St John’s aims to offer care and support for patients and their families living with a
life limiting illness based around what is important to them. It endeavours to meet the holistic
needs of our patients – physical, psychological, social and spiritual needs and support their loved
ones and carers without discrimination.

Wirral Hospice St John’s CARES

So that we can deliver on our Philosophy of Care and Purpose the Hospice has developed the
following Values which we uphold in all that we do.

Compassionate: To care for and support patients, families, colleagues and the wider
community with compassion and understanding

Accountable: To be accountable for our own actions and decisions, and to hold each other
to account

Respectful: To treat others with respect throughout all interactions, acknowledging and
considering differing opinions.

Equitable: To act in an equitable manner for all, ensuring that individual needs are
considered and supported

Sustainable: To manage our resources efficiently, optimising use and value, whilst
minimising waste

Safeguarding
Wirral Hospice St John’s has a responsibility to ensure that all children/young people and adults
are adequately safeguarded and protected and that “Safeguarding is Everyone’s Business”. As a
consequence, all staff are required to adhere to national and local safeguarding
policies/procedures and to act upon any concerns in accordance with them.

Equality and Diversity
Wirral Hospice St John’s has given its full commitment to the adoption and promotion of the key
principles of equality and diversity of equal opportunities contained within current legislation and
the Wirral Hospice St John’s Equality Policy.

Health and Safety
It is the duty of every employee to work in such a way that accidents to themselves and to others
are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition,
thereby minimising risk. Employees will, therefore refer any matters of concern through their line
manager. Similarly, it is each person’s responsibility to ensure a secure environment and bring
any breaches of security to the attention of their manager.

Confidentiality
In the course of your duties you will have access to confidential material about patients, members
of staff or other hospice business. On no account must information relating to identifiable patients
be divulged to anyone other than those authorised persons, for example, medical, nursing or other
professional staff, as appropriate, who are concerned directly with the care, diagnosis and
or/treatment of the patient. If you are in any doubt whatsoever as to the authority of a person or
body asking for information of this nature, you must seek advice from your manager. Similarly, no
information of a personal or confidential nature concerning individual members of staff should be
divulged to anyone without the proper authority having first been given.

General Data Protection Regulations (GDPR)
Wirral Hospice St John’s is required to process personal data relating to its employees, including
‘special categories of personal data’, as defined in the General Data Protection Regulations 2018
(the ‘Act’)

All such data will be processed in accordance with the provisions of the Act and the relevant
hospice’s policies. For the purposes of the Act, the term ‘processing’ includes the initial collection
of personal data, the holding and use of such data, as well as access and disclosure, through to
final destruction.

Other
This job description is intended to provide an outline of the duties and responsibilities of this post,
it is not exhaustive and may be modified and developed periodically following discussions between
the post holder and the relevant line manager.

PERSON SPECIFICATION

Job Title: Health care assistant H@H and personal care
Hospice Pay Band: Band 2
Accountable To: H@H sister
Responsible To: Community Services Manager

Essential Desirable Evidence

QUALIFICATIONS • NVQ Level 2 in Health and
Social Care or equivalent

Care Certificate

Application

EXPERIENCE &
ATTAINMENTS

• 6 months Nursing

• Ability to use a range of IT

Proven ability to provide personal
care

• Understanding of life limiting

• Understand information

Previous experience of lone
working

Application and Interview

SKILLS & ATTRIBUTES • Customer facing experience

• Have a keen eye for detail

• Good organisation skills and

• Have a flexible approach

• Ability to recognise risk and

Application and Interview

KNOWLEDGE &
UNDERSTANDING

• Good Communication Skills

• Ability to work well as a

• Ability to communication with

• Demonstration of compassion

• Energy, drive and resilience,

Application and Interview

OTHER REQUIREMENTS Full driving license and access to a
car for work purposes.