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Job description

Job Title: Health Care Assistant (HCA)

Reports to: Lead Nurse / Practice Manager

Hours: 21 hours per week over 3 days

An exciting opportunity has arisen for a full-time (21 hrs) HCA to join our Nursing team.

We are looking to appoint an experienced HCA who and can work across both our sites at Langworthy Medical Practice and The University of Salford Health Centre when required, and provide house visits for our housebound patients who require bloods.

Job Summary:

• The post holder will offer general assistance and support to the Practice Nursing Team, liaising closely with the Lead Nurse across both sites
• The post holder will be involved in phlebotomy, undertaking the new patient health checks, urinalysis, ECG recording, Long term health condition reviews, Health promotion, vaccinations, chaperoning patients, maintaining hygiene standards, maintenance of equipment and the recording of refrigerator temperature daily, and re‐stocking GP’s and Nurse’s treatment rooms and house visits.
• The post holder will also be responsible for documenting patient consultations on the Emis clinical information system in General Practice
• They will maintain patient confidentiality and will work under the direct supervision of the Lead Practice Nurse and within Practice Guidelines and Protocols at all times.
• Be flexible to work across both sites and able to commute to both sites with your own transport.

Main Purpose of Post:

Job responsibilities

• To act in such a manner as to support the patient at all times and be mindful of the need to reduce anxiety for the patient
• To provide a phlebotomy service for patients
• To be responsible for the processing and management of laboratory samples requested by the GP/ Practice Nurses with specific responsibility to ensure that the samples are correctly labelled, sent to the laboratory promptly and that data is entered onto the patient’s computer records
• To assist in restocking clinical area with supplies and health promotion materials as agreed with GPs/Nursing Team and to restock all rooms as appropriate
• To assist in general nursing duties, under the supervision of the Practice Nursing Team, i.e.
• Urine testing, weight/height, blood pressure measurements, ECG recording, NHS Health Checks, smoking cessation advice,Long term health condition reviews, Health promotion, vaccinations, and any other duties that may be assigned as necessary
• To act as a chaperone as required to GPs and Practice Nurses
• To participate in the induction programme of staff and trainees new to the practice
• To receive and document telephone messages as and when necessary and communicate to other members of the clinical team as appropriate

Person Specification

Essential

• Phlebotomy / HCA experience as listed in the job responsibilities.
• Have an understanding of the NHS and / or General Practice
• Experience of dealing with public/patients
• Motivated
• Willing to learn
• Ability to use initiative
• Numerate
• Computer literate
• Customer service skills
• Copes well under pressure
• Display good time management skills
• Flexible
• Own transport as will be required to work across both sites and provide home visits
• Be pleasant and good humoured
• Works well in a team
• An understanding, acceptance, and adherence to the need for strict confidentiality

Desirable

• Recognised HCA qualification
• Experience of Emis

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
• Any breach of confidentiality during employment may be regarded as serious misconduct and could lead to summary dismissal.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified
• Keeping own work areas and general / patient areas clean and encouraging the team to do so.
• Undertaking periodic infection control training (annually)
• Demonstrate due regard for safeguarding and promoting welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Safeguarding Children and Vulnerable Adults

Langworthy Medical Practice is committed to safeguarding children, young people and vulnerable adults within its care. As an employee you are accountable to ensure that you know how to respond when you are concerned for the safety of a child, young person or vulnerable adult. The Surgery will support you in this process by providing training, support and advice. There is a safeguarding lead can be contacted for guidance. The Surgery works in partnership with key agencies to protect children, young people and vulnerable adults.

Rehabilitation of Offenders Act 1974

This post is subject to an exception order under the provisions of the Rehabilitation of Offenders Act 1974. This stipulates that all previous convictions, including those that are ‘spent’ must be declared. Previous convictions will not necessarily preclude an individual from employment but must be declared in writing at the appropriate stage during the recruitment process.

Data Protection

As your employer, the practice needs to keep information about you for purposes connected with your employment. The sort of information we will hold includes information for payroll purposes, references, contact names and addresses and records relating to your career with the surgery. These uses are covered by our notification with the Information Commissioners Office under the Data Protection Act 1998.

The information which we hold will be for our management and administrative use only, but we may need to disclose some information we hold about you to relevant third parties (e.g. Inland Revenue).

Information Security

Under the provisions of the General Data Protection Regulations, it is the responsibility of each member of staff to ensure that all personal data relating to patients and members of staff, whether held in manual or electronic format, is kept secure at all times.

· Computer passwords must not be shared either between systems or users.

· The practice may monitor e-mail messages, any files stored on the networks or on equipment and usage of the Internet, NHS.net and computer systems, irrespective of whether these relate to the surgery or personal use.

· Access and usage to practice computers must be in accordance with the surgery Policies.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Disclosure and Baring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order0 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and baring Service (Formerly known as CRB) to check for any previous criminal convictions.

Job Types: Part-time, Permanent
Part-time hours: 21 per week

Salary: £11.78 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 21/07/2023