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Job Description

Job Title: Health and Wellbeing Worker – Working with Diabetic and Obese Patients

Reports to: Clinical Lead

Hours: 24 hours +

Salary: £25 000 – £30 000 depending on experience and/or Qualifications

Job Summary, Experience and Qualifications:

The purpose of this role is to support patients on the surgery’s diabetic and obesity registers to develop the knowledge, skills and confidence to manage their own health and wellbeing.

You will use health coaching; wellbeing conversations and behaviour change skills to empower people to make positive lifestyle changes. The role will take a holistic approach that helps increases people’s ability to access community support and self-management education.

We will accept applications from candidates with previous, proven, work experience as a Health and Wellbeing Worker or who has qualifications in the following areas or similar:

• Community Health and Wellbeing worker
• Dietician
• Fitness instructor
• Life Coach
• Counsellor
• Social Prescriber

If you do not meet the above criteria please do not apply as you will not be shortlisted.

Job Responsibilities

• Manage and prioritise the surgery’s diabetic and obesity caseload, in accordance with the health and wellbeing needs of the population through taking an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues.
• Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through:
• Coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives.
• Providing interventions such as self-management education and peer support.
• Supporting patients to establish and attain goals that are important to the patient.
• Supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses.
• Working in partnership with the social prescribing service to connect patients to community-based activities which support them to take increased control of their health and wellbeing
• Increasing patient motivation to self-manage and adopt healthy behaviours.
• Where required and as appropriate, refer people onwards to other health professionals within the PCN.
• Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching.
• Establish strong working relationships with GPs and practice teams and work collaboratively with other Health and Wellbeing Coaches, Mental Health Practitioners, Care Coordinators and Social Prescribers, supporting each other, respecting each other’s views and meeting regularly as a team.
• Act as a champion for health coaching as a part of the PCN’s personalised care offer for patients and organisations.
• Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Key Tasks:

• Identifying patients who have frequently not attended routine reviews of their diabetes and may need further support.
• Running audits and reports to identify key areas of improvement
• Meet people on a one-to-one or group consultation basis, by phone, video conference or face-to-face.
• Give people time to tell their stories and focus on ‘what matters to me’.
• Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices.
• Work from a strength-based approach focusing on a person’s assets.
• Use a structured framework/model approach to coach individuals across a series of sessions to identify what’s important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges.
• Work with the principles of self-management to actively support:
• Shared decision making with healthcare professionals.
• Effective engagement with personalised health and care plans.
• Proactive engagement with self-management education and peer support.
• Proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing.
• Proactive engagement with individually sourced activities and support.
• Access to a care-coordinator and/or a personal health budget, where needed.
• Helping people to understand their activation level when engaging with their health and wellbeing.
• Work sensitively with people, their families and carers to gather key information, enabling tracking of the impact of health and wellbeing coaching on their health and wellbeing.
• Encourage people, their families and carers to provide feedback and to share their stories about the impact of health coaching on their lives.
• Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.

Key Result Areas:

• Improved health and quality of life
• Increased patient satisfaction
• Fewer primary care consultations
• A decrease in the use of wider hospital resources
• Increased awareness of non-health interventions

General Responsibilities of all Employed Staff

Record Keeping and Administration

• Contribute to Practice record keeping (clinical, administrative, health and safety related records)
• Maintain skills in using patient appointment system
• Make accurate and contemporaneous records of all patient encounters in accordance with practice records, protocols and coding protocols

Personal Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Attend and contribute to in-house training events
• Behave as a positive role model
• Maintain awareness of current evidence-based approaches to patient care and update practice accordingly and in consultation with the team
• Undertake training needed to ensure competencies for delivering all responsibilities
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audits where appropriate

Person Specification

• A confident and professional approach to working with a variety of stakeholders.
• A commitment to equal opportunities and an understanding of the impact on the individual, families and communities.
• Ability to work hours in a flexible way, including evenings and weekends where required to meet the needs of the service.
• Own transport and driving licence, in order to be able to travel regularly between sites.

Essential

Desirable

Qualifications /Education

• Qualified to GCSE or above
• NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification in one of the following areas:
• Community Health and Wellbeing worker
• Dietician
• Fitness instructor
• Life Coach
• Counsellor
• Social Prescriber

• Training in motivational coaching, behavioral change and goal setting or equivalent

Knowledge / Skills / Training

• Active and empathetic listening
• Passion to help others
• Good IT skills including competent use of MS Office
• Good Communication skills and interpersonal skills, including an ability to build rapport and establish good one to one relationships quickly
• Ability to deal with challenging behaviour
• Ability to effectively manage a variable workload
• Being responsive and sensitive to the needs and beliefs of the client
• Awareness of local and national health policy
• The ability to work autonomously and to plan, prioritise work under pressure and adapt to new models of working

• Training and/or experience in using databases
• Knowledge of social care systems Experience of using community-based activities and resources to support individuals
• Knowledge of personalised care approach

Relevant experience

• NHS experience in primary care or another healthcare provider or community services

• Worked previously as a Health and Wellbeing Coach
• Working with groups
• Working with individuals with long term conditions
• Smoking cessation experience (or willingness to train)
• Alcohol or drugs brief intervention
• Health and nutrition work with patients
• Experience using community-based activities and resources to support individuals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance
• Store discount

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• Please provide a cover letter detailing your relevant experience as written in the job descripton.

Work Location: In person

Application deadline: 07/07/2023