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Head of Gaming Operations and Performance

Do you love leading and motivating successful teams?

Are you passionate about creating great content?

Who we are

Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming and free-to-play.

Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Well, what about the team?

Product Operations is made up of specialist teams focused on delivering great content across Casino, Slots, Bingo and Poker. The aim of the Product Operations team is to make our ventures across UK and Spain the best place for players to play. This includes the development of new games, product features and innovative engagement driving mechanics. The role will be focused on ensuring the operations of our product run smoothly, with focus on data to make informed decisions.

So, what will you be doing?

• Defining and implementing the Product strategy for all UK and Spain ventures across Casino, Slots, Bingo and Poker.
• Owns the commercial performance for all product categories to ensure revenue and profit targets are achieved.
• Delivering content roadmaps, working in partnership with the Commercial Content Unit.
• Work with team of Product Owners to outline requirements for Product development, in line with the Product strategy and business objectives.
• Tracking and reporting of commercial performance for all product verticals to influence key decision making.
• Reporting of content performance to key stakeholders on frequent basis.
• Interpretation of data to establish key trends, while outlining recommended actions as and when required.
• Be the product experts, sharing knowledge to your teams and peers.
• Work with Acquisition team to influence the new player strategy for our products.
• Maximise the strength of our product portfolio with cross sell and upsell recommendations throughout the player lifecycle.
• Develop requirements to feed into the innovation of new content via our partner studios.
• Be passionate about our customers, understanding what is important and how to best service their requirements.
• Work closely with the Product Proposition team to build the strategy and implementation of key 'reasons to believe'.
• Working with stakeholders to maximise the exposure of recommended content to meet the business objectives and OKRs.
• Champion our products, staying on top of industry trends, innovations and regulations.
• Hold relationships with our key partners and external providers.
• Understand the tooling and capabilities available to drive growth for you products.
• Take ownership for new multiplayer gaming and work with peers to maximise the exposure of this content.
• Working with insights and Commercial Content Unit to define opportunities to drive revenue performance.
• Work closely with the Insight team and Customer Marketing team to enable the development of our content and capabilities.
• Coaching and development of the Product Operations team.

And what are we looking for?

• Amazing people leader, driving high performing teams.
• Commercially driven with a good understanding of P&L performance and leavers.
• Passionate Product specialist with great industry experience.
• Knows our customers and how to engage them with amazing content.
• Stakeholder management and relationship management.
• Excellent collaboration, with drive to getting things done.
• Strong attention to detail.
• Previous head of department experience for minimum 3 years.
• Experience leading a product operations function within the online gambling sector.
• Desired experience across a number of different product verticals, with a focus on Slots and Casino in particular.
• Previous experience managing multiple product roadmaps simultaneously.

This is what you'll get

DNA / Values

At Bally's Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally's we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally's Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

Flexible Working

At Bally's Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.