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Job description

OVERALL AIM OF THE JOB:
Provide Domestic Electrical Testing, Remedial, Repair and Improvement works to fixed wiring installations within Cornerstone Homes. All work to be conducted as required by the relevant codes of practice, current H&S law, and legislation in relation to domestic electrical works.

MAIN TASKS:

• Undertake all aspects of the role, in a way that is agile and flexible. Adopting a multi – skilled whole job repair approach to the work, that achieves Cornerstone’s and recognised industry standards of compliance, quality, and productivity.
• Take responsibility for individual performance, productivity, and customer satisfaction.
• To operate ICT hardware and systems in line with protocols, in an effective and efficient way, receiving and updating accurate and relative information when required and in real time.
• Adhere to all operational protocols and procedures that are in place.
• Take responsibility for all the equipment issued e.g., company vehicle, plant, electronic equipment etc.
• To manage impressed van stock and replenishments in an effective and efficient way.
• Contribute to the continuous improvement of the service, by suggesting initiatives that may improve service delivery and working positively to champion, develop and implement any new ideas / processes that are introduced.
• Undertake organisational and vocational training as required and share skills with others including mentoring trainees.

DELEGATED AUTHORITY:

To order materials or services necessary for carrying out your duties always in accordance with specified procedures and financial limits.

JOB ACTIVITIES:

1. Trade
1.1 To carry out all works associated with Electrical safety and maintenance works in accordance with current best practice and any guidance from your manager. You are expected to keep yourself updated in your own field of expertise. Where this requires registration or training this will be provided in consultation with your Department Manager.

1.2 To undertake other trade activities deemed to be within your abilities as instructed by your manager or other senior member of staff.

1.3 Work between all Property Service Team’s as required by your manager or other senior member of staff.

1.4 Ensure that mobile working practices are followed, electronic timesheets and material order forms are completed, and Cornerstone financial procedures are followed.

2* Health and Safety:*
2.1 Adhere to the requirements of the Association’s policies and all relevant Health & Safety legislation.

2.2 Ensure that you familiarise yourself with the Association’s COSHH register and that its contents are observed and applied at all times.

2.3.1 To report accidents to your Manager / Supervisor immediately and to record details of such incidents in the accident book provided.

2.3.2 Ensure that the PPE kit issued to you is kept and stored in good condition at all times and available for inspection when asked.

2.3.3 Bring any health & safety matters of concern to the immediate attention of your manager.

3* Control of Stock and Equipment*
3.1 Ensure that the storage areas and vehicles are kept tidy and locked at all times when unattended.

3.1.1 To assist in ordering and obtaining materials from authorised suppliers as required and ensure that an advice note/collection note is obtained for any materials purchased/delivered.

3.2 Bring any defective materials or equipment to the attention of your Site Supervisor.

3.2.1 All Loose Tools and equipment must be maintained in good working order in accordance with the Association’s policies.

4. GENERAL DUTIES
4.1. Promote Cornerstone’s vision and values in all that you do.

4.2. Work positively and collaboratively with customers, colleagues, other agencies, and third parties to ensure strong working relationships and a good standard of service delivery to customers.

4.3. Ensure that you are fully acquainted with and follow the law, regulation, policies, and procedures as they relate to your post.

4.4. Ensure accurate records are kept on files and databases and that confidentiality and data protection requirements are adhered to.

4.5. Work to ensure the health and safety of customers and colleagues. Observe and promote Cornerstone’s Health & Safety policies and procedures at all times.

4.6. Treat customers and colleagues with respect ensuring people feel included and that diversity is celebrated and valued. Observe and promote our Equality, Diversity & inclusion policies, and procedures at all times.

4.7. Ensure Cornerstone’s financial procedures are followed.

4.8. Work efficiently and effectively with a focus on value for money.

4.9. Take ownership of your own professional development and undertake training and qualifications relevant to your role.

4.10. Keep all duties of the post-holder under review and make recommendations for any improvements in policies and procedures to your line manager.

4.11. Occasional after-hours work may be required within the scope of the role.

4.12. Any other duties appropriate to your position as may be identified from time to time.

SAFETY:The employee must be aware at all times, of the need to adapt a safe system of work in carrying out all duties so as to provide for his/her own safety and the safety of other employees, tenants, and members of the general public. The employee will be aware that many of the Association’s residents are elderly and disabled and particular regard must be paid towards their care and safety.

PERSON SPECIFICATION -

Basic Eligibility (Any offer of employment will be conditional on you satisfying these requirements)

• Right to work within the United Kingdom.
• Satisfactory Basic DBS check
• Two references (one must be current or most recent employment)

Qualifications

• NVQ Level 3 (or equivalent qualification) in Electrical Installation
• City and Guilds 2382-18 BS7671:2018 18th Edition IEE Regulations and Electrical Installation
• AM2, 2391
• City & Guilds 2391/ 2392 - Testing & Inspection Certificate or equivalent demonstrable qualification
• Entry level qualifications in English Language and Mathematics or equivalent, including good communication skills
• Good level of numeracy and literacy skills, MS Office

Experience and knowledge
Essential

• Completed and spent the required period on an Electrical apprenticeship (time-served) or significant experience in the Electrical trade
• Previous knowledge of the building industry, particularly property maintenance in occupied homes experience
• To operate ICT hardware and systems in line with protocols, in an effective and efficient way, receiving and updating accurate and relative information when required and in real time
• Basic health and safety awareness
• Full Driving Licence

DESIRABLE

• Experience of electrical testing in domestic properties, installing and commissioning new domestic electrical systems
• Electrical fault finding and repair works
• Experience working to policies and procedures
• Positive approach to engaging with customers
• Ability to follow instructions and work as part of a team
• Knowledge of health & safety as appropriate to this role
• Knowledge of data protection principles
• Experience within the social housing sector in a housing or property related maintenance role
• Relevant CSCS or equivalent skills card
• General asbestos awareness training
• Good knowledge / understanding of health and safety within construction
• Evidence of continued
• professional development

Relevant skills and abilities

• Proficient in the use of I.T to include Microsoft packages
• Confident using all forms of communication
• Positive, with a ‘can-do’ attitude
• Calm under pressure and able to prioritise workload effectively
• Able to develop and maintain good working relationships
• Work independently under own initiative as well as part of a team
• Work effectively and collaboratively with a diverse range of people
• Problem solving
• Accuracy and attention to detail
• Responsible and reliable
• Able to identify improvements and efficiencies.

Other attributes

• Ambitious about being the best you can be and in proving the best possible service to our customers
• Commitment to treating people with respect, celebrating and valuing diversity and promoting equality and inclusion
• Commitment to delivering Cornerstone’s corporate objectives
• Willingness to work flexibly outside normal working hours

Why work for Cornerstone

We are looking for outstanding people with a passion for housing and the motivation to make a real difference to people’s lives. In return, we offer a supportive working environment with access to opportunities for learning and development, as well as an excellent benefits package.

Normal Hours of Work - The normal working week is 39 hours.

Salary - Up to £35,807 depending on experience

Holiday - The annual holiday entitlement is 26 working days per annum + 8 bank holidays.

We offer a broad range of benefits and support, including

Employee assistance programme

• Group Income Protection: covers 50% of your salary in the event you cannot work due to ill health.
• YuDoctor – a free and unlimited 24/7 virtual GP service available to you, your children and partners.
• YuMatter – a 24/7 clinician-led Employee Assistance Programme which offers access to clinical counselling, CBT, legal and financial information and life coaching sessions. This is free and available to you and your immediate family.
• Access to the YuLife app, where you can get rewarded for walking, meditating and cycling, and receive vouchers from brands like Amazon, ASOS, M&S, Nike and many more.
• Discounts of up to 40% on brands such as Fitbit, Garmin, Virgin Experience Days and Thriva.
• Free will, and free trials on apps such as Calm, Fiit, Moneyhub, and MoveGB.

Annual pay & benefits review
We listen to staff feedback and undertake an annual review of pay and benefits

Cycle to work scheme
Save on the cost of a new bike, reduce travelling costs and improve wellbeing! We have secure cycle storage and shower facilities at Cornerstone house.

Free eye tests
Free sight test available every two years

Flexible working
We pride ourselves on being a good employer, supportive of family and personal needs where we can accommodate this.

Social Benefits
Throughout the year we aim to organise, or support, a range of other events which could include a christmas party, staff away days, charity or social events.

Great colleagues & a great location
We offer a supportive working environment with friendly colleagues in our modern office, ideally located between the city centre and the quay, close to public transport links and cycle routes.

Volunteering days
Two ‘volunteering days’ each year, encouraging teamwork, wellbeing and community benefit.

Job Types: Full-time, Permanent

Salary: Up to £36,380.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Paid volunteer time
• Sick pay
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Exeter: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have the City and Guilds 2382-18 BS7671:2018 18th Edition IEE

Regulations and Electrical Installation qualification?

Education:

• GCSE or equivalent (preferred)

Experience:

• electrical: 1 year (preferred)

Work Location: In person