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Job description

Hana Consulting is helping an upscale Central London based 5-star Hotel recruit a Head Waiteress or Waiter

Could it be you?

POSITION: Head Waiter / Waitress

SALARY: £31, 129

DEPARTMENT: Food & Beverage REPORTING TO: F&B Manager, Restaurant Manager, Assistant Restaurant Manager, Assistant Head Sommelier

RESPONSIBLE FOR: Junior Head Waiters, Sommelier, Bartender Commis Waiters

Job Purpose

· To ensure the effective running of the shift.

· To maintain the highest standards of service and hospitality at all times.

· To function as part of a team that is beneficial to the F&B Team

Duties and Responsibilities

· To arrive on duty in accordance with the roster and the Standards of Appearance as lay out in the Employee Hand book.

· Deputise for Managers in their absence.

· Liaise with the Managers on a daily basis, as to requirements or changes of the daily operation eg staffing, table plans, and lay-up, menu and standards.

· Daily liaise with chefs with regards to changes in the menu, daily availability and Allergens for the daily specials

· Assist in welcoming and seating of guests when required.

· Supervise restaurant & bar service throughout, ensuring unnecessary delays are minimised.

· Assist and supervise members of staff in order to provide a good standard of service.

· Demonstrate and maintain high levels of customer service.

· Ensure that all bills have been paid.

· Ensure revenue reconciliation is correct and complete at the end of each shift in absence of a Manager.

· Ensure restaurant is correctly set up for each shift to the required standard.

· To supervise all preparation and service of customer needs

· To co-ordinate the kitchen and the service during meal service

· To be fully conversant with the menu and wine list

· To ensure that employees carry out the daily mis en place, cleaning schedule and to maintain the operation to the highest standard

· Ensure that all staff arrives for work on time and in accordance with the Employee Handbook.

· To meet the shift patterns based on the rota according to the business needs

· To effectively handle customer complaints and refer to manager any complaints from guests as soon as possible.

· To check guest's identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

· To take equal responsibility for training within the department in liaison with the managers.

· Ensure hotel rules are adhered to at all times.

· To ensure that a friendly, efficient and courteous service is provided at all times.

BENEFITS

· Holidays increasing to 33 days (including Bank Holidays)

· Additional day’s holiday for your birthday

· 50% discount in our restaurant, café and bar

· ·Life Assurance

· Pension ·Discounted Gym Membership

· Cycle to Work Scheme

· Season Ticket Loan

· Free meals whilst on duty

· Ongoing training and development

· Career progression

· Social events

· Annual appraisal

Job Types: Full-time, Permanent

Salary: £31,129.00 per year

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Life insurance

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: SCAW