Head Office Warehouse Coordinator London, England
Job description
Ted’s Mission Statement
Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an efficient and courteous manner and by maintaining Ted’s high standards and integrity, we pride ourselves in always being in a position to satisfy the needs of our customer. In order to protect the ethos and persona for which we have gained an enviable reputation, we always ask ourselves the question: ‘Would Ted do it that way?’**
Where does this role fit within Ted's Team?
The Head Office Warehouse Coordinator is responsible for coordinating inbound & outbound post to our Head Office & processing product samples deliveries to a high standard. The Coordinator must work efficiently within the Head Office Warehouse team & wider Logistics department, prepare export Air Waybills & Commercial Invoices correctly & ensure our Microsoft Dynamics AX system is always accurate & up to date.
Main Responsibilities
Operations…
- Create compliant carrier consignments on our Royale, UPS, Royal Mail & DPD web portals to ship packages from our Head Office to international partners including those in China, Vietnam, Taiwan, Indonesia & Philippines.
- Create accurate Air Waybills & Commercial Invoices to ensure international shipments from Head Office are compliant with international export & customs requirements.
- Track international shipments from our Head Office on carrier portals & communicate directly with our carrier partners to resolve export & customs challenges.
- Create accurate item arrival journals for samples in Microsoft Dynamics AX based on supplier shipping notices.
- Create & post transfer orders in Microsoft Dynamics AX to systemically transfer stock between digital warehouses.
- Carry out the reprocessing of stock, including relabelling & repacking where necessary.
- Pack product samples for distribution to other Head Office departments & external warehouses.
- Maintain a supplier non-compliance log to maintain high level standards with our suppliers.
- Complete administrative tasks using Microsoft Office including Outlook, Excel & Word.
- Support the Head Office Warehouse & wider logistics department in all tasks & projects assigned to you.
- Work effectively unsupervised & complete all tasks efficiently by following company policies & Head Office Warehouse operating procedures.
People…
- Communicate effectively with our 3PL warehouse to resolve sample queries within service level agreements: including the creation of item arrival journals in Microsoft Dynamics AX & the requesting of new purchase orders from our Buying department.
- Coach departments at Head Office to ensure they submit all information required to ship their packages internationally.
- Communicate effectively with our carrier partners & Ted’s carriage team to ensure Head Office carriage requirements are met & supplier failures are escalated.
- Work effectively within a dynamic team, always demonstrating integrity & respect for others.
- Have an organised, consistent & positive approach to daily tasks.
- Be adaptable & flexible in support of the team & the needs of the business.
Product…
- Determine the correct costs & commodity codes of samples based on guidelines & training provided.
- Display a strong work ethic in the completion of daily manual tasks such as lifting & carrying heavy deliveries & loading vehicles.
- Adopt a hands-on approach & handle the Company’s stock in a responsible manner: ‘Would Ted do it that way?’
- Follow correct manual handling techniques when lifting & carrying large items.
Commercial…
- Access JDA warehouse management software to resolve sample receipt errors at our 3PL warehouse.
- Take personal ownership for achieving & exceeding KPIs with a focus on accuracy.
- Demonstrate speed & efficiency in all tasks to support the team.
- Take ownership of Head Office Warehouse procedures by continually reviewing processes & providing regular & innovative feedback to the Head Office Warehouse Management team for creative improvements.
- Actively update process documents.
- Demonstrate an excellent attention to detail to ensure our computer system is always accurate.
Personal traits…
- An enthusiastic & positive attitude.
- A strong work ethic with a hands-on approach.
- An excellent attention to detail which is applied to all daily tasks.
- Teamwork & strong communication skills.
- Being reliable & dependable.
Tools of the trade…
- Being a fast learner who is computer literate: Knowledge of Microsoft Dynamics AX, BI Reporting, Centric PLM, JDA warehouse management software & MS Office (especially Outlook, Excel & Word) is advantageous.
- Experience of working in logistics, with an understanding of the warehouse processes, will help.
- Experience of working for lifestyle brands, with passion for the industry, is beneficial.
- On the job training will be provided regarding the above processes.
Ted’s Values…
- Authentic We have the freedom to be our ‘best self’, being true to ourselves and others
- Kind We try to do the right thing: for each other, our communities, our planet and for Ted
- Curious We are hungry to explore, innovate and think differently
- Courageous We have the confidence to be brave, have fun and discover the unexpected
- Inclusive We embrace and respect individuality and celebrate difference & diversity
Ted Baker is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.
