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Depop is the community-powered fashion marketplace to buy and sell unique fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments.

The company was founded in 2011 and is headquartered in London with offices in Manchester and New York. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.

Depop is an equal opportunity employer. Our mission is to build the world’s most diverse progressive home of fashion. To do this, we encourage people from underrepresented communities to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. We’re continuing to build recruitment processes that are fair and welcome requests for reasonable adjustments required throughout your interview experience with us. Depop supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

• Own the strategic vision and operationalization of Depop’s Global Trust & Safety org
• Help transform Depop’s Moderation operations and maximise impact of our workforce in partnership with internal cross-functional teams to build next generation services. Drive alignment on staffing, infrastructure, tooling investments.
• Anticipate Trust & Safety vulnerabilities to assess risk and develop mitigation strategies.
• Take ownership of developing and driving plans from inception to delivery
• Develop an understanding of safety issues and the architecture and integration points of Depop’ community safety support processes, products, and policies
• Keep up-to-date on industry trends and emerging issues in the Trust & Safety space
• Be a thought leader in the Trust and Safety domain, partnering with cross functional stakeholders to champion our mission of ensuring that Depop is a safe, trusted space for our community
• Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders.
• Lead and develop managers to further deepen domain expertise and foster a culture of integrity, service excellence, accountability, innovation, best practice sharing across a global operations team.
• Ability to remain calm and effective under pressure and coach teams to effectively navigate and communicate in a fast paced and ambiguous environment.

• Significant experience leading teams in Trust & Safety Operations in domains such as content moderation, compliance, risk or authentication.
• Track record of operationalizing company vision and strategy into departmental plans and measurable outcomes
• Critical thinker with the ability to interpret regulatory and policy requirements, and translate them into operational processes
• Effective written and verbal communication and excellent stakeholder management skills
• Experience working/building relationships with cross-functional teams, delivering impact through communication, influencing teams towards achieving goals.
• Inspiring, empathetic and inclusive leader with respect for diversity of thought
• Strong business acumen, strategic and analytical capabilities with operational rigour and proactive can-do mentality
• Comfortable operating in a fast changing environment, striking the right balance between speed and accuracy
• Written and verbal proficiency in English
• Experience working in the technology sector or other fast-paced environment, preferably in a two-sided marketplace
• Technology/UGC platforms industry domain expertise.
• Experience with process design, implementation, and improvement

UK Benefits
Health + Mental Wellbeing

• Cash-plan or PMI - you have the choice of a healthcare plan that best suits you
• Subsidised counselling and coaching - we partner with Selfspace to provide you with the opportunity for a good conversation with a qualified person
• Cycle to Work scheme - choose between Evans or the Green Commute Initiative to help access a bike for your commute
• Employee Assistance Programme (EAP) - have access to a confidential support network of expert advice 24/7
• Mental Health First Aiders - we have trained individuals across the business to offer support and signposting

Work/Life Balance

• 25 days annual leave with the option to carry over up to 5 days
• 1 company-wide day off per quarter, for you to take some time for yourself and decompress
• 2 activism days per year for you to use for volunteering, demonstrations or internal initiatives
• We offer sabbaticals for our long-serving employees.

Flexible Working

We’re Flexa® accredited, meaning we offer genuinely flexible working.
MyMode is our hybrid-working model, designed to empower our employees to choose a working mode that works for them. MyMode is composed of 3 working modes: Flex, Office Based and Remote.

• Flex: we'd love you to head to your nearest Depop office once a week, but feel free to work from home the rest of the week.
• Office: Want to head into the office more? No problem, you can opt to be "Office-Based", with your very own desk.
• Remote: depending on your role you can request to be a remote worker, and only head into the office 4 times per year.

All of our offices are also dog-friendly! Do your best work with your best friend.
You can also apply to work abroad for 4 weeks of the year (in UK tax treaty countries).

Family Life

Our parental leave policies aim to support and enable parents to play equal roles in nurturing their families, in a way that is flexible and truly gender-neutral. Our full-time regular employees are eligible for 18 weeks of paid parental leave for the birth or adoption of their child. We also offer IVF leave, shared parental leave and paid emergency parent/carer leave.

Learn and Grow

• We offer budgets for conferences, learning subscriptions and more. We also sponsor and run a myriad of programmes, conferences and meet-ups to upskill our employees and enhance their journey with us.

Your Future

• Life Insurance (financial compensation of 3x your salary)
• Pension (Depop will match your contribution up to 6% of your qualifying earnings)

And finally, as a valued Depop employee we waive all of our employees’ fees when they sell on Depop so you can ship your sold items anywhere in the UK for free.