Head of Residential – JLL for The Crown Estate London, England
Job description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Role
The successful candidate will be joining an established management team, at Director Level, delivering multi-disciplinary services to The Crown Estate across a mix portfolio in Central London.
The focus will be on residential property management of a high-profile residential portfolio working closely with The Crown Estate asset management team.
The role is to manage the delivery of residential service charge property management and residential tenancy management services, ensuring high quality service delivery, continuity of performance, full compliance and business generation.
They will be responsible for a team that delivers tenancy and long lease management to circa 2,000 properties across central London. This involves the management of a team of 14 people, including 2 on site staff.
Primary Objectives
Management of a team of property managers, administrators and oversee the management of site staff.
Ensure delivery of Property Management Services for residential PRS, service charge and mixed-use portfolios
Overseeing tenancy set up, renewals, rent collection, customer management, property refurbishment, delivery of customer service, management of all complaints (as they are escalated), and daily client liaison.
Setting up and managing systems and procedures to ensure service delivery and compliance management.
Letting and tenancy progression of circa 450 market let properties. This involves overseeing tenancy set up, renewals, rent collection, customer management, property refurbishment, delivery of customer service.
In relation to the Long-leasehold properties - dealing and managing all assignments, subletting, Insurance, alterations, change of use, leasehold reform management.
Management of any sales with appointed agents of vacant property, as well as management and rent officer management of the small statutory tenancy portfolio
Working closely with other divisions within JLL regarding new business generation and strategy for growth of the residential property management service provision.
Any other duties appropriate to this role, as required from time to time.
Other Responsibilities
Recruitment and management of staff when required
Annual cost budgeting (revenue and capital)
Overseeing team budgets, management income and expenditure
Assisting with annual valuation, annual capital budget and reporting on all capital expenditure and income.
Providing, when required, asset initiative reports - these cover a wide range of opportunities such as buying in short leases, statutory tenancies, change of use, sales and disposals, lease re-gears (outside of LRA), rent reviews and lease renewals (commercial and residential)
Attendance at resident’s meetings
Cross sell the skills and services of the other divisions to existing and potential clients.
Attending Directors meetings and contribution to the wider JLL management teams
Qualifications, Skills and Experience
Senior Residential Property Management Experience
Team leader/manager of property team
Proven track record of leadership.
Business generation and management set up experience.
Excellent communicator and client relationship skills
Good time management and organisational skills
Strong commercial awareness
Excellent attention to detail skills
Good financial skills
Good team player
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
